We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 355536 results
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Decision Reference DRN-4966911
3 Sep 2024 Charterhouse Claims Limited Not upheldClaims ManagementDRN-4966911 The complaint Mr M complains about Charterhouse Claims Limited (“CCL”) and the settlement fee they are charging following a successful unaffordable lending claim against his lender, who I’ll refer to as “B”. What happened The claim and complaint circumstances are well known ... (3 pages)View decision -
Decision Reference DRN-4927736
3 Sep 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4927736 The complaint Mr S complains that Barclays Bank UK PLC (‘Barclays’) took too long to release his funds after closing his account. What happened Mr S had a current account provided by Barclays. He told us it was his main bank account but not his only bank account. On 10 Novem... (3 pages)View decision -
Decision Reference DRN-4860307
3 Sep 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4860307 The complaint Mr S is unhappy that Lloyds Bank PLC defaulted his Bounce Back Loan and with the service he received from Lloyds surrounding this. What happened Mr S held several accounts with Lloyds, including a Bounce Back Loan (“BBL”). In July 2023, Lloyds defaulted Mr S’s ... (3 pages)View decision -
Decision Reference DRN-5000909
3 Sep 2024 Telefonica UK Limited UpheldConsumer CreditDRN-5000909 The complaint Ms T complains about a number of errors she says Telefonica UK Limited (‘Telefonica’) made in relation to a number of agreements she entered into with it in November 2021, including a fixed sum loan. What happened After attending a retail store on 7 November 2... (6 pages)View decision -
Decision Reference DRN-4914258
3 Sep 2024 Mercedes-Benz Financial Services UK Limited UpheldConsumer CreditDRN-4914258 The complaint Ms S complains about the way Mercedes-Benz Financial Services UK Limited (‘MBFS’) responded to her financial difficulties in respect of a hire purchase agreement she took out with it. What happened The parties are familiar with the background details of this co... (4 pages)View decision -
Decision Reference DRN-4951162
3 Sep 2024 Legal and General Assurance Society Limited UpheldInsuranceDRN-4951162 The complaint Mr C is unhappy that Legal and General Assurance Society Limited (‘L&G’) declined a claim made on a group income protection insurance policy (‘the policy’). What happened The details of this complaint are well known to both parties, so I won’t repeat them ... (3 pages)View decision -
Decision Reference DRN-4885338
3 Sep 2024 Black Horse Limited UpheldConsumer CreditDRN-4885338 The complaint Mr M, who is represented in this complaint by his father, complains that Black Horse Limited (‘Black Horse’) approved a hire purchase agreement irresponsibly. What happened In August 2022, Mr M acquired a used car financed by a hire purchase agreement from Bla... (4 pages)View decision -
Decision Reference DRN-4853551
3 Sep 2024 Santander UK Plc Not upheldConsumer CreditDRN-4853551 The complaint Miss N complains that Santander UK Plc (“Santander”) didn’t complete adequate affordability checks and had it done so, it would have seen the loan offered and advanced to her (by it) was unaffordable. Miss N says she was in financial difficulty at the relevant... (4 pages)View decision -
Decision Reference DRN-4922115
3 Sep 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4922115 The complaint Miss M complains that Bank of Scotland plc trading as Halifax sent her an email inviting her to claim a current switching incentive but when the switch completed Miss M was told she wasn’t eligible. What happened In March 2024, Miss M received an email from Hal... (2 pages)View decision -
Decision Reference DRN-4921720
3 Sep 2024 Metro Bank PLC Not upheldMortgagesDRN-4921720 The complaint Mr B and Ms M complain about an entry Metro Bank PLC made on their credit files following a late payment to their mortgage account. What happened Mr B and Ms M took out a mortgage with Metro in 2021. They set up a direct debit to pay their contractual monthly p... (4 pages)View decision
