We share our insight in a number of ways – through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.
2 December 2024
On this page, you’ll discover how we can help if things don’t go to plan with a financial product or service over the holiday season.
If you’re facing issues with a financial business and you’re not happy with how they’ve handled things – we’re here to help.
27 November 2024
View quarterly product complaints and services data about complaints received between July and September 2024.
31 October 2024
Beware so-called 'ghost brokers' on social media - they claim to act as insurance intermediaries but are online fraudsters who offer fake insurance deals.
24 October 2024
Common misconceptions around ‘Section 75’ claims can affect customers’ chances of a refund. This myth-busting guide aims to help improve understanding of how it works.
17 October 2024
Find out more about the types of complaint we’ve seen about wedding insurance, our top tips to avoid problems and how we can help if you have a complaint about your insurer.
1 October 2024
Modifications to your car can affect your insurance – share information about how car modifications can affect insurance policies, the types of complaint we’ve seen and how we can help.
