Our insight

We share our insight in a number of ways – through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.

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4 March 2025

The information on this page is about complaints received during the third quarter (Q3) of financial year 2024/25, October and December 2024.

Data and Insight Complaints data Q3 data Product complaints data

27 November 2024

View quarterly product complaints and services data about complaints received between July and September 2024.

Q2 data Complaints data Data and Insight Product complaints data

14 September 2023

The data and information on this page is about complaints received during the first quarter (Q1) of this financial year, April to June 2023/24.

Data and Insight Q1 data Complaints data Product complaints data

14 June 2023

Our complaints data on financial products and services between January and March 2023.

Complaints data Data and Insight Q4 data Product complaints data

2 November 2022

Our complaints data on financial products and services between July and September 2022.

Complaints data Data and Insight Q2 data Pre-paid funeral plans Product complaints data

7 September 2022

Our complaints data on financial products and services between April and June 2022.

Complaints data Data and Insight Q1 data Fraud and scams Investments Product complaints data

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