Our insight

We share our insight in a number of ways – through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.

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Quarterly complaints data: Q1 2023/24

14 September 2023

The data and information on this page is about complaints received during the first quarter (Q1) of this financial year, April to June 2023/24.

Data and Insight Q1 data Complaints data Product complaints data

Quarterly complaints data: Q4 2022/23

14 June 2023

Our complaints data on financial products and services between January and March 2023.

Complaints data Data and Insight Q4 data Product complaints data

Quarterly complaints data: Q2 2022/23

2 November 2022

Our complaints data on financial products and services between July and September 2022.

Complaints data Data and Insight Q2 data Pre-paid funeral plans Product complaints data

Quarterly complaints data: Q1 2022/23

7 September 2022

Our complaints data on financial products and services between April and June 2022.

Complaints data Data and Insight Q1 data Fraud and scams Investments Product complaints data

Quarterly complaints data: Q1 2021/22

24 September 2021

The data on this page covers April to June 2021, including the number of enquiries and new cases we received, and the proportion of complaints resolved in favour of customers.

Complaints data Q1 data Data and Insight Product complaints data

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