Our insight

We share our insight in a number of ways  through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.

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Quarterly complaints data: Q3 2024/25

4 March 2025

The information on this page is about complaints received during the third quarter (Q3) of financial year 2024/25, October and December 2024.

Data and Insight Complaints data Q3 data Product complaints data

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Quarterly complaints data: Q2 2024/25

27 November 2024

View quarterly product complaints and services data about complaints received between July and September 2024.

Q2 data Complaints data Data and Insight Product complaints data

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Half-yearly complaints data: H1 2024

25 October 2024

Our data on the number of complaints received about individual financial businesses between January and June 2024.

Business complaints data Complaints data Data and Insight H1 data

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Quarterly complaints data: Q1 2024/25

29 August 2024

View quarterly product complaints and services data about complaints received between April and June 2024.

Q1 data Data and Insight Complaints data Credit Cards

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Half-yearly complaints data: H2 2023

1 May 2024

Our data on the number of complaints received about individual financial businesses between July and December 2023.

Business complaints data Complaints data Data and Insight H2 data

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Quarterly complaints data: Q3 2023/24

1 March 2024

Complaints about products received during the third quarter (October to December) of 2023/24.

Q3 data Data and Insight Complaints data

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