We’re extending the trial of our ‘proactively settled’ complaint category to 2024
16 May 2023
After temporarily introducing a ‘proactively settled’ complaint category, we’re now trialling its permanent implementation.
We share our insight in a number of ways – through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.
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Quarterly complaints data: Q3 2022/23
15 February 2023
The data on this page covers October to December 2022 (Q3 2022/23).
Quarterly complaints data: Q2 2022/23
2 November 2022
Our complaints data on financial products and services between July and September 2022.
Quarterly complaints data: Q1 2022/23
7 September 2022
Our complaints data on financial products and services between April and June 2022.
Quarterly complaints data: Q4 2021/22
28 June 2022
The data on this page covers January to March 2022, including the number of enquiries and new cases we received, and the proportion of complaints resolved in favour of customers.
Quarterly complaints data: Q3 2021/22
22 February 2022
Our complaints data on financial products and services between October to December 2021.
