Quarterly complaints data: Q2 2023/24
14 December 2023
The data and information on this page is about complaints received during the second quarter (Q2) of the financial year, July to September 2023/24.
We share our insight in a number of ways – through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.
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Half-yearly complaints data: H1 2023
11 October 2023
Our data on the number of complaints received about individual financial businesses between January and June 2023.
Quarterly complaints data: Q1 2023/24
14 September 2023
The data and information on this page is about complaints received during the first quarter (Q1) of this financial year, April to June 2023/24.
Quarterly complaints data: Q4 2022/23
14 June 2023
Our complaints data on financial products and services between January and March 2023.
Annual complaints data and insight 2022/23
14 June 2023
Our annual complaints data is a review of our work over the course of the financial year, April 2022 to March 2023.
We’re extending the trial of our ‘proactively settled’ complaint category to 2024
16 May 2023
After temporarily introducing a ‘proactively settled’ complaint category, we’re now trialling its permanent implementation.
