Annual complaints data and insight 2021/22
28 June 2022
Our annual complaints data is a review of our work over the course of the financial year, April 2021 to March 2022.
We share our insight in a number of ways – through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.
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Half-yearly complaints data: H2 2021
12 April 2022
Our data on the number of complaints received about individual financial businesses between July and December 2021.
Quarterly complaints data: Q3 2021/22
22 February 2022
Our complaints data on financial products and services between October to December 2021.
What does it mean to be a guarantor?
3 February 2022
John Wightman, Ombudsman Leader and Head of Practice, explains what it means to be a guarantor on a guarantor loan.
Working together to proactively settle complaints – an update on our outcome codes initiative
28 January 2022
James Clements, Head of Operation Contact, outlines the work happening to resolve cases that fall within the scope of the temporary amendment to the way we report business-specific complaints data. He explains the progress so far, and that there is still time for businesses to take part in this initiative.
Join our digital transformation
21 January 2022
Nicola Wadham, Chief Information Officer, outlines the digital and technology changes taking place at the Financial Ombudsman Service and why it’s an exciting time to be leading the work on our IT strategy and systems.
