Our insight

We share our insight in a number of ways  through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.

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Staying safe from scams and what to do if you’re caught out

9 April 2020

We share some detail on how you can protect your personal information, as well as what to do if you think you have been scammed – and how we can help if you have a complaint or don’t think you’ve been treated fairly by a financial business.

Fraud and scams

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Insight in depth: underinsurance, misrepresentation and non-disclosure

12 March 2020

We take a closer look at what we’re seeing in the complaints coming to us that involve the misrepresentation of information relating to people’s homes, belongings or vehicles.

Misrepresentation Insurance Underinsurance

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