Quarterly complaints data: Q1 2021/22
24 September 2021
The data on this page covers April to June 2021, including the number of enquiries and new cases we received, and the proportion of complaints resolved in favour of customers.
We share our insight in a number of ways – through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.
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Putting things right by giving something back
29 July 2021
Caroline Nugent, Director of Human Resources at the Financial Ombudsman Service, shares some of the ways we're living out our values of fairness and sustainability by partnering with organisations in support of the vital work they do.
Blog: Helping small businesses with life-changing financial disputes
28 October 2020
Caroline Wayman, chief ombudsman and chief executive, explains why our experience of having resolved millions of complaints over the last 20 years means we’re well-placed to provide fair and impartial resolutions to what can often be critical financial disputes faced by small businesses.
Blog: The impact of Covid-19 on financial service complaints and SMEs – what we've seen so far
30 September 2020
Richard Thompson, principal ombudsman and quality director, shares his thoughts on how Covid-19 has impacted small businesses and the type of complaints we're seeing, as well as how our service is playing its part in helping to resolve them.
Insight summary: complaints resulting from Covid-19 and the impact on consumers and SMEs
24 August 2020
Covid-19 has given rise to many new and complex questions of fairness. Since the early days of lockdown in March 2020, we’ve heard from consumers and SMEs about issues we couldn’t have anticipated before the pandemic.
Lessons from the past, ambitions for the future: our 2019/20 complaints data analysis
3 June 2020
Commentary from our chief ombudsman and sector-by-sector insight into trends in complaints.
