Annual complaints data and insight 2022/23
14 June 2023
Our annual complaints data is a review of our work over the course of the financial year, April 2022 to March 2023.
We share our insight in a number of ways – through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.
14 June 2023
Our annual complaints data is a review of our work over the course of the financial year, April 2022 to March 2023.
26 May 2023
Following the cold snap in December 2022, our Business Support Hub saw a rise in enquiries from insurers about ‘escape of water’ claims in unoccupied properties. James Clements – Head of Operational Contact – answers the five most common questions we've been hearing about claims for such leaks.
16 May 2023
In this blog, Lauren looks at the types of discrimination complaints people refer to us, how financial businesses should approach them and how we can help. And highlights our new guidance notes to help financial services firms understand how we approach and resolve complaints about discrimination.
16 May 2023
After temporarily introducing a ‘proactively settled’ complaint category, we’re now trialling its permanent implementation.
27 April 2023
Our CIO, Nicola Wadham celebrates women in computer technology and explains why diversity is so important at the Financial Ombudsman.
22 March 2023
Our data on the number of complaints received about individual financial businesses between July and December 2022.