Promoting diversity, inclusion and wellbeing
8 March 2023
This International Women’s Day, Abby Thomas, our Chief Executive and Chief Ombudsman, reflects on what equality and diversity mean for our staff and customers.
We share our insight in a number of ways – through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.
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The Technical Desk has become the Business Support Hub
20 February 2023
The Financial Ombudsman Service resolves disputes between financial businesses and consumers in a fair and reasonable manner. But did you know that we also help financial businesses settle issues with customers before a formal complaint reaches us?
Quarterly complaints data: Q3 2022/23
15 February 2023
The data on this page covers October to December 2022 (Q3 2022/23).
Helping small businesses resolve complaints
12 January 2023
In our blog, we share some of the work of our small business team over the last three years. The team resolve complaints across a wide range of commercial products and services. We also outline some of the ways we share insight and engages with stakeholders.
Vehicle theft and insurance claims – some of the recent issues we’ve seen in complaints
28 November 2022
Rachel Lam, Ombudsman Leader and Head of Practice for motor insurance, outlines some of the issues we’ve seen recently in complaints about motor insurance claims. She highlights two areas where we see consumers impacted significantly; declined claims following theft by deception and after a vehicle has modified.
Quarterly complaints data: Q2 2022/23
2 November 2022
Our complaints data on financial products and services between July and September 2022.
