Annual complaints data and insight 2021/22
28 June 2022
Our annual complaints data is a review of our work over the course of the financial year, April 2021 to March 2022.
We share our insight in a number of ways – through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.
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Half-yearly complaints data: H2 2021
12 April 2022
Our data on the number of complaints received about individual financial businesses between July and December 2021.
Quarterly complaints data: Q3 2021/22
22 February 2022
Our complaints data on financial products and services between October to December 2021.
Quarterly complaints data: Q2 2021/22
24 November 2021
The data on this page covers July to September 2021, including the number of enquiries and new cases we received, and the proportion of complaints resolved in favour of customers.
Quarterly complaints data: Q1 2021/22
24 September 2021
The data on this page covers April to June 2021, including the number of enquiries and new cases we received, and the proportion of complaints resolved in favour of customers.
Half-yearly complaints data: H1 2021
24 September 2021
The data on this page covers January to June 2021. We publish complaints data every six months about financial businesses.
