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Other complaints data we publish
We publish a range of data separately to our annual data and quarterly data on financial products, and half-yearly data on financial businesses.
New complaints about financial advisers
Following the 2016 Financial Advice Market Review, we’ve published a number of extra sets of data relating to complaints involving financial advisers. This page includes our latest data and, where relevant, the previous year’s figure for comparison.
| 2023/24 | 2022/23 | |
|---|---|---|
| New complaints | 1,459 | 1,823 |
| As a proportion of all complaints | 0.7% | 1% |
| Complaints where the event being complained about happened more than 15 years ago | 119 | 241 |
| As a proportion of all complaints about financial advisers | 3% | 7% |
Uphold rate for top five most complained-about products in complaints about financial advisers
| 2023/24 | ||
|---|---|---|
| Complaints resolved | Upheld | |
| Defined Benefit Transfer (Not to SIPP) | 368 | 68% |
| UCIS and other Non-Standard Investments | 241 | 58% |
| Standard Investments | 169 | 52% |
| Personal Pensions | 155 | 40% |
| Stocks and shares ISA | 123 | 22% |
Uphold rate for different complaint types about financial advisers
| 2023/24 | ||
|---|---|---|
| Complaints resolved | Upheld | |
| Mis-sale – suitability of advice | 892 | 57% |
| Administration or customer service | 418 | 32% |
| SIPP provider due diligence | 147 | 52% |
| Charges, fees and commission | 89 | 41% |
| Managing the mortgage or customer service | 63 | 43% |
Resolved complaints where the event being complained about happened over 15 years ago
| 2023/24 | ||
|---|---|---|
| Complaints resolved | Upheld | |
| Cases out of jurisdiction | 106 | N/A |
| Cases resolved on merits | 77 | 45% |
| Withdrawn or abandoned by consumer | 7 | N/A |
| Total resolved cases | 205 | 45% |
