Consultations
We regularly seek input on how we work from all those who use, or who are interested in, our service. We also publish joint consultations and respond to feedback requests from other organisations. Browse and download from our library here.
Latest consultations and feedback statements
- Plans and Budget consultation for 2025/26 (PDF 881KB)
- ‘Call for Input’ about modernising the redress system, jointly launched with the Financial Conduct Authority (FCA)
- Feedback Statement – Charging Claims Management Companies and other Professional Representatives (PDF 229KB)
- Consultation – charging Claims Management Companies and other professional representatives (PDF 1.6MB)
Previous consultations and feedback statements
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2024
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2023
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2022
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2021
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2020
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2019
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2018
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2017
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2016
Complaints data publication - feedback statement December 2016
pdf (92 KB)
Consultation - amendments to rules (administration instrument)
pdf (99 KB)
Feedback - amendments to rules (administration instrument)
pdf (99 KB)
Complaints data publication - consultation October 2016
pdf (89 KB)
Plans and budget consultation 2015/2016
pdf (945 KB)
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2015
Consultation - amendments to rules - possible changes to the time limits for PPI complaints
pdf (213 KB)
Plans and budget consultation 2014/2015
pdf (451 KB)
Consultation - amendments to rules (not for profit debt advice agencies)
pdf (53 KB)
Feedback - amendments to rules (not for profit debt advice agencies)
pdf (67 KB)
Feedback - amendments to rules (complaints handling supplementary instrument 2015)
pdf (96 KB)
Consultation - amendments to rules (complaints handling supplementary instrument 2015)
pdf (115 KB)
Consultation - amendments to rules (alternative dispute resolution (ADR) and pension transfers)
pdf (99 KB)
Feedback - amendments to rules (alternative dispute resolution (ADR) and pension transfers)
pdf (12 KB)
Consultation - amendments to our voluntary jurisdiction (April 2015)
pdf (79 KB)
Feedback - amendments to our voluntary jurisdiction (April 2015)
pdf (39 KB)
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2014
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2013
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2012
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2011
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2010
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2009
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2008
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2007
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2006
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2005
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2004
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2003
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2002
Joint consultations and final rules
Papers published jointly by the Financial Ombudsman Service with regulators and other bodies:
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2019
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2016
FCA Handbook Notice 39
pdf (701 KB)
Statement of difference - small and medium sized business (finance platforms) instrument 2016
pdf (29 KB)
Secondary annuity market - proposed rules and guidance
pdf (1 MB)
FCA Handbook Notice 31
pdf (701 KB)
FCA handbook changes regarding the segregation of client money on loan-based crowdfunding platforms, the Innovate Finance ISA, and the regulated activity of advising on peer-to-peer agreements (PS16/8)
pdf (1.3 MB)
Handbook changes to reflect the introduction of the IFISA and the regulated activity of advising on peer-to-peer agreements (CP16/5)
pdf (75 KB)
Mortgage Credit Directive: Minor changes to our rules and guidance
pdf (78 KB)
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2015
Future regulatory treatment of CCA regulated first charge mortgages (PS16/7)
pdf (902 KB)
Future regulatory treatment of CCA regulated first charge mortgages (CP15/36)
pdf (600 KB)
Off-shore bonds - quarterly consultation no.10
pdf (3.7 MB)
UCITS V implementation and other changes to the Handbook affecting investment funds
pdf (2.1 MB)
FCA Handbook notice 32 supplement
pdf (363 KB)
Buy-to-let mortgages: implementing the Mortgage Credit Directive Order 2015, feedback on CP15/3 and final rules
pdf (391 KB)
Designated credit reference agencies and finance platforms - quarterly consultation no.9
pdf (898 KB)
Buy-to-let mortgages: implementing the Mortgage Credit Directive Order 2015 (CP15/3)
pdf (399 KB)
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2014
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2013
Detailed rules for the FCA regime for consumer credit (PS14/3)
pdf (3.8 MB)
Detailed rules for the FCA regime for consumer credit (CP13/10)
pdf (990 KB)
Implementation of the alternative investment fund managers directive (PS13/5)
pdf (81 KB)
Implementation of the alternative investment fund managers directive (CP13/9)
pdf (2.9 MB)
Responses to other organisations’ consultations
Papers published in response to consultations from other organisations:
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2023
Response to Solicitors Regulation Authority's consultation: Protecting consumers from excessive charges in financial service claims
pdf (149 KB)
Response to the joint consultation by Bank of England and HM Treasury on the digital pound
pdf (72 KB)
Response to Ombudsman Association's consultation on proposed changes to Ombudsman Association Terms and Rules
pdf (102 KB)
Response to reforming the Consumer Credit Act 1974 consultation
pdf (113 KB)
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2021
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2020
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2018
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2016
Response to Law Commission consultation - 13th Programme of Law Reform
pdf (383 KB)
Response to the Commission on Dormant Assets
pdf (97 KB)
Response to the Department for Business, Innovation and Skills' call for evidence on the consumer landscape
pdf (34 KB)
Response to the report of the Working Group on Consumer and Competition Policy for Scotland
pdf (18 KB)
The Ministry of Justice consultation 'Claims Management Regulation Consultation: cutting the costs for consumers - financial claims'
pdf (23 KB)
The Law Commission consultation 'Bills of Sale'
pdf (36 KB)
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2015
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2014
Insurance Bill - evidence to Special Public Bill Committee
pdf (89 KB)
London Assembly Economy Committee - investigation into personal problem debt
pdf (52 KB)
HM Treasury - Insurance Contracts Law Draft Bill
pdf (144 KB)
Alternative dispute resolution for consumers: implementing the alternative dispute resolution directive and online dispute resolution regulation
pdf (206 KB)
HM Treasury - freedom and choice in pensions
pdf (56 KB)
Ministry of Justice – Regulatory enforcement – Financial penalties
pdf (51 KB)
Banking Standards Review
pdf (20 KB)
Association of British Insurers (ABI) proposal to amend the Critical Illness Insurance Statement of Best Practice
pdf (29 KB)
Ministry of Justice – Proposals to amend the Conduct of Authorised Persons Rules: The Financial Services Perspective
pdf (63 KB)
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2013
