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Ombudsman News 165

14 October 2021

Welcome to Ombudsman News. In this edition, we share detail about our refreshed guidance for making awards of compensation for distress and inconvenience. We also highlight our consultation about temporary changes to reporting the outcomes for certain complaints.

Distress and inconvenience Consultations and responses

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Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.