Financial Ombudsman Service announces new charity partnership with Sands
30 May 2024
Following a companywide vote, Sands, the UK’s leading pregnancy and baby loss charity, was chosen to be supported over the next two years.
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Charges for professional representatives detailed for the first time in new ombudsman service consultation
23 May 2024
Today we set out our proposed changes to our fee structure, following the introduction of legislation in Parliament.
Financial complaints have risen by 20% according to latest half-yearly data
1 May 2024
Our newly published data shows the number of financial complaints received in the second half of 2023 rose by a fifth.
Financial Ombudsman increases complaint level predictions as performance continues to improve
4 April 2024
Today we published our final Plans and Budget detailing the next phase of our transformation, whilst confirming the increased caseload we expect in the upcoming financial year.
Credit card complaints hit all time high
1 March 2024
Our latest complaints data publication shows that perceived unaffordable lending has driven complaints relating to credit cards to their highest quarterly level.
Everyday financial concerns are expected to drive complaints to the Financial Ombudsman Service in the year ahead
24 January 2024
We set out trends for new complaints we expect to see in 2024/25 in a consultation paper on our plans and budget. The consultation is currently open and closes on 30 January 2024.
Vehicle issues now account for a quarter of all financial complaints
14 December 2023
Complaints relating to vehicle issues now make up 25% of all cases, according to new data released today by the Financial Ombudsman Service.
We’ve published our complaints data from the first half of 2023
11 October 2023
Today, we’ve published data that shows how many complaints we received about financial businesses in the first half of 2023.
Motor and building insurance complaints hit five-year high
14 September 2023
Complaints about buildings, car and motorcycle insurance have reached a five-year high, according to new figures published by the Financial Ombudsman Service today.
