Ombudsman News 155

Welcome to our latest Ombudsman News. In this edition, we focus on our recently-published quarterly data and key trends we've seen and our annual report and accounts.

See our previous editions of Ombudsman News.

Consumer credit

Help for businesses dealing with complaints about regulated credit agreements.

Covid-19 (coronavirus)

This page contains operational information about our service, and detail that might be helpful for financial businesses about our approach to complaints caused or affected by Covid-19 (coronavirus).

Annual reports and accounts

Our Annual Reports and Accounts give detail about our progress against our strategic aims and objectives each year, together with information about our financial performance and our audited accounts.

Blog: Helping small businesses with life-changing financial disputes

Caroline Wayman, chief ombudsman and chief executive, explains why our experience of having resolved millions of complaints over the last 20 years means we’re well-placed to provide fair and impartial resolutions to what can often be critical financial disputes faced by small businesses.

Latest news

Financial Ombudsman Service receives more than 4,800 new cases from businesses

16 December 2024

The Financial Ombudsman Service for small businesses has received more than 4,800 new cases from businesses so far this financial year, new figures have revealed.

SME Press release

Financial Ombudsman Service sees complaints increase by more than 50%

27 November 2024

Our newly published data shows that complaints about fraud and scams, current accounts and credit cards are at record highs.

Press release Complaints data Q2 data

Businesses must step up support for people in debt

19 September 2024

Businesses need to take a more compassionate approach to debt management, Abby Thomas, Chief Executive and Chief Ombudsman said today.  

Press release Consumer Credit Debt

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