‘Ghost brokers’ haunting the insurance market
29 October 2024
This Halloween beware of ‘ghost broker’ deals that are too good to be true or risk being scammed by fraudsters.
Information for consumers and businesses about financial services complaints caused or affected by coronavirus
Coronavirus, or covid-19, is affecting holidays, travel plans and events.
We've only received a few enquiries at this stage, but we've put together some information and resources for consumers and businesses to help explain what to do if you have a question or complaint about a financial product or service that has been caused, impacted or affected by coronavirus.
Latest news
Complaints jump by 40% year on year
24 October 2024
The number of financial complaints we received in the first half of 2024 rose by over 40%.
Misunderstanding credit protection could cost consumers thousands
23 October 2024
Not understanding the rules around ‘Section 75’ claims could affect consumers’ chances of getting their money back.