Information for consumers and businesses about financial services complaints caused or affected by coronavirus

Coronavirus, or covid-19, is affecting holidays, travel plans and events. 

We've only received a few enquiries at this stage, but we've put together some information and resources for consumers and businesses to help explain what to do if you have a question or complaint about a financial product or service that has been caused, impacted or affected by coronavirus.

Latest news

Financial Ombudsman Chair writes to FCA Chair to confirm board decision on charging professional representatives

19 November 2024

Our Chair has written to the FCA in regards to the consultation on introducing a fee for Claims Management Companies (‘CMCs’)
bringing cases to the Financial Ombudsman Service.

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Financial Ombudsman Service and FCA move to modernise redress system

15 November 2024

We launch a ‘Call for Input’ jointly with the Financial Conduct Authority (FCA) to create stability for consumers and businesses.

Press release CMC Consultations and responses

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‘Ghost brokers’ haunting the insurance market

29 October 2024

This Halloween beware of ‘ghost broker’ deals that are too good to be true or risk being scammed by fraudsters.

Motor Insurance Fraud and scams Press release

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