Financial Ombudsman Service celebrates one year anniversary in Belfast with investigator recruitment drive
11 September 2025
A year on from the opening of our Belfast hub, we announce 32 new investigator positions.
Financial services regulatory family publishes its Wider Implications Framework annual report for 2022
The financial services regulatory family re-launched the Wider Implications Framework in 2022, to achieve better outcomes for consumers, firms and the industry as a whole, through building on existing collaborative work.
You can access its annual report 2022, published today, on our website (PDF 1.3MB).
Key achievements in 2022 include:
- working together to ensure consumers who were unsuitably advised to transfer out of the British Steel Pension Scheme are aware of their rights and to make the complaints or claim journey as accessible as possible;
- sharing information on complaints about mortgage Standard Variable Rates which ensured fair and consistent complaint outcomes with redress paid if appropriate; and
- joint work to ensure that the Financial Ombudsman Service is prepared for the introduction of FCA’s Consumer Duty, including internal training sessions and engagement with external stakeholders to understand their concerns.
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Financial Ombudsman Service consults on changes to its case fees
13 August 2025
We're consulting on changing our case fee structure which would see businesses pay less for complaints which are resolved earlier in the investigation process.
Financial Ombudsman Service sees a fall in case levels – with complaints at their lowest level for more than a year
7 August 2025
Financial complaints needing our intervention have fallen to their lowest level in over a year, according to new quarterly figures published today.