The Financial Ombudsman Service has published its consultation Feedback Statement on proposed amendments to the way it reports business-specific complaints data.
Over the last year we’ve made good progress in bringing down our backlog and waiting times, but there’s more for us to do to provide the best service to all our customers.
As a result of the consultation and feedback received, the Financial Ombudsman Service will be proceeding with the initiative, which will see it report cases as “proactively settled” where certain criteria is met. This will be a trial for the 2023/24 financial year.
This follows on from a similar initiative launched in November 2021, which led to around 100 businesses making 7,000 offers to resolve complaints more quickly.
The key difference from the previous consultation and implementation is that this initiative only applies to new cases with the service.
4 March 2025
The Financial Ombudsman Service is continuing to receive high levels of complaints from consumers and small businesses, according to new figures published today.
7 February 2025
The Financial Ombudsman Service has announced that it will be proceeding with a proposal to charge professional representatives to refer a case to its service.
31 January 2025
Fraud and scam complaints from people living in Scotland have increased by almost 40% year-on-year.
