Consultation opens on our strategic plans and budget for 2020/2021

Today we’ve published a public consultation on our proposed plans and budget for 2020/2021 and our future strategy, looking ahead to 2025 and beyond.

The consultation sets out our plans for the coming financial year, including the volumes of complaints we expect to receive and resolve, and our proposed budget and funding arrangements.

The consultation is open until 31 January 2020. Read the full consultation and find out more about how to send us your response.

We will publish our final plans and budget for 2020/21 before the end of the current financial year, together with our future strategy and a summary of the feedback we received.

Latest news

Financial Ombudsman Service receives more than 4,800 new cases from businesses

16 December 2024

The Financial Ombudsman Service for small businesses has received more than 4,800 new cases from businesses so far this financial year, new figures have revealed.

SME Press release

Read more 

High demand for Financial Ombudsman Service continues while business fees remain at lower levels

11 December 2024

The Financial Ombudsman Service will keep costs lower for businesses and further improve its value for money as it faces continued high demand in the year ahead, according to proposals published today.

Plans and budget Press release Consultations and responses

Read more 

Christmas tips from the Financial Ombudsman Service to help protect consumers’ festive finances

4 December 2024

Consumers can take some easy steps to protect themselves from unexpected financial worries this Christmas.

Press release Home insurance Fraud and scams Section 75 Travel Insurance

Read more