Consultation opens on our strategic plans and budget for 2020/2021

Today we’ve published a public consultation on our proposed plans and budget for 2020/2021 and our future strategy, looking ahead to 2025 and beyond.

The consultation sets out our plans for the coming financial year, including the volumes of complaints we expect to receive and resolve, and our proposed budget and funding arrangements.

The consultation is open until 31 January 2020. Read the full consultation and find out more about how to send us your response.

We will publish our final plans and budget for 2020/21 before the end of the current financial year, together with our future strategy and a summary of the feedback we received.

Latest news

Consumers in Scotland lodge over 1,300 fraud and scam complaints

31 January 2025

Fraud and scam complaints from people living in Scotland have increased by almost 40% year-on-year.

Fraud and scams Press release

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Consumers in the North West lodge nearly 3,000 fraud and scam complaints

31 January 2025

Fraud and scam complaints from people living in the North West of England have increased by a third year-on-year.

Press release Fraud and scams

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Londoners lodge almost 7,000 fraud and scam complaints

31 January 2025

Fraud and scam complaints from people living in London have increased by a third year-on-year.

Fraud and scams Press release

Read more