We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
-
Decision Reference DRN-5364537
28 Feb 2025 Oodle Financial Services Limited UpheldConsumer CreditDRN-5364537 Complaint Mr F is unhappy with what Oodle Financial Services Limited (“Oodle”) has agreed to do to put things right for him after it accepted it entered into a hire-purchase agreement that it ought to have realised was unaffordable for him. Background In December 2021, Oodl... (6 pages)View decision -
Decision Reference DRN-5294000
28 Feb 2025 Bank of Scotland Plc UpheldBanking and PaymentsDRN-5294000 The complaint Mr M has complained that Bank of Scotland plc trading as Halifax acted irresponsibly when it provided him with an overdraft facility on his current account. He has also said the bank failed in its duty of care to support him as a vulnerable consumer. Background... (5 pages)View decision -
Decision Reference DRN-4974299
28 Feb 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4974299 The complaint Mrs S is complaining about Bank of Scotland plc trading as Halifax because it declined to refund money she lost as a result of fraud. What happened Sadly, Mrs S fell victim to a cruel investment scam. She was introduced to what she thought was a genuine investm... (3 pages)View decision -
Decision Reference DRN-5304557
28 Feb 2025 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-5304557 The complaint Mr S is unhappy that Admiral Insurance (Gibraltar) Limited (Admiral) declined a theft claim he made under his car insurance policy. What happened Mr S held a car insurance policy with Admiral. In July 2023 Mr S’s car was stolen. So, he contacted Admiral to ma... (3 pages)View decision -
Decision Reference DRN-4959910
28 Feb 2025 Interactive Investor Services Limited Not upheldInvestmentsDRN-4959910 The complaint Mr R complains that Interactive Investor Service Limited (Interactive) issued a cheque with incorrect payee details which caused a delay in him receiving money from his ISA. What happened Mr R held an Investment Trust Savings Plan with ABRDN. In December 2023 ... (3 pages)View decision -
Decision Reference DRN-5228469
28 Feb 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5228469 The complaint Mr S complains that Monzo Bank Ltd didn’t do enough to prevent the loss he suffered when he fell victim to a scam. Mr S has used a representative to bring his complaint. But for ease of reading, I’ll mostly refer to Mr S himself where I also mean the represent... (3 pages)View decision -
Decision Reference DRN-5112287
28 Feb 2025 Accredited Insurance (Europe) Ltd Not upheldInsuranceDRN-5112287 The complaint Mrs L complains Accredited Insurance (Europe) Ltd [“Accredited”] has unfairly declined a claim she’s made on her buildings insurance policy following a water leak under her property. She’s also unhappy with the service Accredited provided. What happened Mrs L i... (3 pages)View decision -
Decision Reference DRN-5339661
28 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5339661 The complaint Mrs J complains that Revolut Ltd won’t refund the money she lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. However, in brief, Mrs J fell victim to a fake job scam after she wa... (10 pages)View decision -
Decision Reference DRN-5233946
28 Feb 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5233946 The complaint Ms H complains Nationwide Building Society didn’t do enough to help get a refund for a payment made on her debit card. What happened In November 2022, Ms H paid for a swimming event on her Nationwide debit card, for an event taking place in August 2023. After... (3 pages)View decision -
Decision Reference DRN-4929758
28 Feb 2025 Radiant Financial Planning Limited Not upheldInvestmentsDRN-4929758 The complaint Mr and Mrs A complain about the lack of advisory services from Radiant Financial Planning Limited (referred to as “Radiant”). In summary, they say they’re unhappy about being ‘orphaned’ by Radiant and its decision to no longer offer any advisory service to the... (5 pages)View decision
