We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-5141076
4 Mar 2025 Lendable Ltd Not upheldConsumer CreditDRN-5141076 The complaint Mr C complains that the car he acquired through Lendable Ltd, trading as Autolend, wasn’t of satisfactory quality. He wants Lendable to allow him to reject the car, release him from his credit agreement, and reimburse him for his costs. What happened Mr C ente... (5 pages)View decision -
Decision Reference DRN-5356763
4 Mar 2025 ClearBank Limited UpheldBanking and PaymentsDRN-5356763 The complaint L, a limited company complains that ClearBank Limited (a Tide account) unfairly refused to refund all the money it has lost to a scam. Mr C, a director of L, brings this complaint on behalf of L. What happened Although a third party representative has brought t... (5 pages)View decision -
Decision Reference DRN-5369940
4 Mar 2025 Klarna Bank AB (publ) UpheldConsumer CreditDRN-5369940 The complaint Mr M complains about how Klarna Bank AB (publ) has administered his various credit agreements. What happened Mr M has several credit agreements with Klarna. In 2024, he complained about issues he’d had with his repayments. In short, Mr M said that Klarna was at... (4 pages)View decision -
Decision Reference DRN-5216589
4 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5216589 The complaint Mr M complains that Revolut Ltd won’t refund money he lost when he was the victim of a crypto investment scam. Mr M is represented by a firm I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties and so I’ll only refe... (11 pages)View decision -
Decision Reference DRN-5352851
4 Mar 2025 Inter Partner Assistance SA Not upheldInsuranceDRN-5352851 The complaint Mr C has complained that Inter Partner Assistance SA (IPA) hasn’t fully settled a claim he made on a travel insurance policy. What happened Mr C’s baggage was lost by the airline whilst he was on a trip in July 2024. He therefore made a claim on the policy for... (3 pages)View decision -
Decision Reference DRN-5306211
4 Mar 2025 Aviva Insurance Limited UpheldInsuranceDRN-5306211 The complaint Mr N complains about Aviva Insurance Limited (Aviva) mis-selling a motor insurance policy. References to Aviva in this decision include their agents. What happened In April 2024 Mr N used a comparison website to look for motor insurance. Of the options availa... (4 pages)View decision -
Decision Reference DRN-5363539
4 Mar 2025 Zurich Assurance Ltd UpheldPensions and AnnuitiesDRN-5363539 The complaint Mr R has complained, with the help of a professional third party, about the transfer of his Zurich Assurance Ltd (‘Zurich’) personal pension to a small self-administered scheme (‘SSAS’) in December 2016. Mr R’s SSAS was subsequently used to invest in Dolphin Ca... (15 pages)View decision -
Decision Reference DRN-5110017
4 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5110017 The complaint Mr F is unhappy that Revolut Ltd haven’t refunded money he lost as a result of a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. Around Septemb... (3 pages)View decision -
Decision Reference DRN-5079629
4 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5079629 The complaint Ms E complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. Ms E is being represented by a claims management company this complaint. What happened The detailed background to this complaint is well-known to the parti... (3 pages)View decision -
Decision Reference DRN-4954450
4 Mar 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4954450 The complaint Mr F complains that Wise Payments Limited trading as Wise won’t refund money he lost when he was a victim of a scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In late 2023 Mr F... (3 pages)View decision
