We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-5370570
5 Mar 2025 Inter Partner Assistance SA UpheldInsuranceDRN-5370570 The complaint Miss R is unhappy that Inter Partner Assistance SA have declined to settle a claim she made on her travel insurance in full. What happened Miss R was going on a holiday which involved taking a connecting flight. She was at the airport and was due to board her s... (4 pages)View decision -
Decision Reference DRN-5275057
5 Mar 2025 The National Farmers' Union Mutual Insurance Society Limited Not upheldInsuranceDRN-5275057 The complaint Mr W’s complaint is about the handling of a legal expenses claim by The National Farmers' Union Mutual Insurance Society Limited (“NFU”). What happened In January 2020, Mr W made a claim under his policy with NFU, as he wanted to take legal action against ... (7 pages)View decision -
Decision Reference DRN-5356892
5 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5356892 The complaint Mr E complains that Revolut Ltd won’t refund money he lost when he fell victim to an employment scam. Mr E is being represented by a claims management company in this complaint. What happened The full details of this complaint are well-known to both parties a... (11 pages)View decision -
Decision Reference DRN-5325035
5 Mar 2025 Vitality Health Limited UpheldInsuranceDRN-5325035 The complaint Mrs F is unhappy with the service she received from Vitality Health Limited when she made a claim on her private medical insurance policy. What happened Mrs F made a claim on her private medical insurance policy which was declined. Mrs F complained to Vitality,... (2 pages)View decision -
Decision Reference DRN-5143120
5 Mar 2025 RCI Financial Services Limited UpheldConsumer CreditDRN-5143120 The complaint Mr D is unhappy that a car supplied to him under a hire purchase agreement with RCI Financial Services Limited trading as Nissan Financial Services (RCI) was of an unsatisfactory quality. Mr D is represented in this matter by his partner Mrs D. For ease of rea... (4 pages)View decision -
Decision Reference DRN-5373129
5 Mar 2025 Stellantis Financial Services UK Limited UpheldConsumer CreditDRN-5373129 The complaint Mr J complains that the car he acquired through Stellantis Financial Services UK Limited (“SFS”) wasn’t of satisfactory quality. He wants to reject the car and have the finance agreement cancelled. What happened Mr J entered into a conditional sale agreement in... (5 pages)View decision -
Decision Reference DRN-5281130
5 Mar 2025 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-5281130 The complaint Miss F complains that J.P. Morgan Europe Limited trading as Chase (Chase) changed the account from which payments were debited, without her authority. This caused inconvenience and affected her trust in Chase. What happened In July 2024, Miss F raised an accou... (2 pages)View decision -
Decision Reference DRN-5347379
5 Mar 2025 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-5347379 The complaint Mr D has complained about a transfer of his pension with The Royal London Mutual Insurance Society Limited (‘Royal London’) to a small self-administered scheme (‘SSAS’) in May 2014. Mr D’s SSAS was subsequently used to invest in a Dolphin Capital loan note. The... (11 pages)View decision -
Decision Reference DRN-5187638
5 Mar 2025 Stellantis Financial Services UK Limited UpheldConsumer CreditDRN-5187638 The complaint Mr B complains about charges he was asked to pay by Stellantis Financial Services UK Limited (‘Stellantis’), trading as PSA Finance UK, when he returned a car he had been financing through an agreement with them. What happened Mr B took receipt of a new car in ... (3 pages)View decision -
Decision Reference DRN-5064644
5 Mar 2025 East Sussex Credit Union Limited UpheldConsumer CreditDRN-5064644 The complaint Mr C complains East Sussex Credit Union Limited trading as Wave Community Bank (WCB) should have defaulted his account when he fell into financial difficulties. He says their failure to do so resulted in him having to accept a more expensive mortgage deal when ... (4 pages)View decision
