We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 344609 results
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Decision Reference DRN-4964553
14 Aug 2024 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-4964553 The complaint Mr B has complained about Mitsubishi HC Capital UK Plc’s (‘Mitsubishi’) response to a claim he made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to account Section 140.A... (8 pages)View decision -
Decision Reference DRN-4964541
14 Aug 2024 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-4964541 The complaint Mr G has complained about Mitsubishi HC Capital UK Plc’s (‘Mitsubishi’) response to a claim he made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to account Section 140.A... (8 pages)View decision -
Decision Reference DRN-4622611
14 Aug 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4622611 The complaint Mr P complains that Santander UK Plc (‘Santander’) won’t refund the money he lost when he was the victim of a scam. What happened Mr P’s neighbour told him about an investment he had with a company I’ll refer to in this decision as Q. His neighbour had already... (6 pages)View decision -
Decision Reference DRN-4936160
14 Aug 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4936160 Complaint Miss M complains that Moneybarn No.1 Ltd (“Moneybarn”) unfairly entered into a conditional-sale agreement with her. She’s said the agreement was unaffordable for her. Background In August 2021, Moneybarn provided Miss M with finance for a used car. The cash price ... (3 pages)View decision -
Decision Reference DRN-4821694
13 Aug 2024 Clydesdale Financial Services Limited Not upheldBanking and PaymentsDRN-4821694 The complaint Mr S complains that Clydesdale Financial Services Limited trading as Barclays Partner Finance (“BPF”) are showing his monthly instalment limit incorrectly on his statements. What happened In December 2021 Mr S took out a credit agreement with BPF to fund purcha... (2 pages)View decision -
Decision Reference DRN-4793532
13 Aug 2024 AXA Insurance UK Plc Not upheldInsuranceDRN-4793532 The complaint Mr and Mrs K complain that AXA Insurance UK Plc (“AXA”) failed to adequately progress a claim made for subsidence damage. What happened In June 2021 Mr and Mrs K made a claim for subsidence damage and this was allocated to AXA’s loss adjusters to validate. Mr a... (2 pages)View decision -
Decision Reference DRN-3825010
13 Aug 2024 Computershare Investor Services Plc Not upheldInvestmentsDRN-3825010 The complaint Mr M complains that Computershare Investor Services Plc (Computershare) gave him incorrect information about the terms of his Save As You Earn (SAYE) scheme. He says as a result he missed the opportunity to buy shares at a better price, resulting in a lost prof... (3 pages)View decision -
Decision Reference DRN-4717518
13 Aug 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4717518 The complaint H, a limited company complains that National Westminster Bank Plc, closed its account despite being told not to. H also complains about the amount of time it took to release money held in the account, causing it financial loss as funds couldn’t be used for inve... (5 pages)View decision -
Decision Reference DRN-4821135
13 Aug 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4821135 The complaint Mr F complains that Bank of Scotland plc trading as Halifax didn’t make him aware that an interest free promotion on his credit card had ended. What happened On 23 January 2020 Mr F transferred a balance to his Halifax credit card in order to take advantage of ... (3 pages)View decision -
Decision Reference DRN-4810090
13 Aug 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4810090 The complaint Miss K is unhappy with several aspects of the service she’s received from Bank of Scotland plc, trading as Halifax. What happened Miss K has a credit card with Halifax. Unfortunately, in recent years, Miss K has experienced several traumatic life events which h... (4 pages)View decision