We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 352408 results
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Decision Reference DRN-5119291
20 Nov 2024 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-5119291 The complaint Mr R complains that Tesco Personal Finance PLC trading as Tesco Bank (referred to in this decision as “Tesco Bank”) lent to him irresponsibly. He complains Tesco Bank didn’t do enough to check the lending would be affordable for him. What happened Tesco bank pr... (6 pages)View decision -
Decision Reference DRN-5051988
20 Nov 2024 BUPA Insurance Limited Not upheldInsuranceDRN-5051988 The complaint Mr and Mrs T complain that BUPA Insurance Limited has turned down a claim they made on a personal private medical insurance policy. Mr and Mrs T have a representative acting on their behalf, but for ease of reading, I’ve referred mainly to Mr T. What happened T... (4 pages)View decision -
Decision Reference DRN-5159040
20 Nov 2024 U K Insurance Limited Not upheldInsuranceDRN-5159040 The complaint Mr F is unhappy UKI haven’t accepted his claim to repair an unidentified source of damp under his kitchen floor. UKI are providing Mr F his home insurance policy. What happened Mr F is concerned about how UKI dealt with his claim. Mr F said he was advised by UK... (3 pages)View decision -
Decision Reference DRN-5073432
20 Nov 2024 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-5073432 The complaint J complain about a charge they were asked to pay by Mitsubishi HC Capital UK PLC, trading as Novuna Vehicle Solutions (Novuna) when they returned a car they had been financing through an agreement with them. What happened J took receipt of a new car in October ... (2 pages)View decision -
Decision Reference DRN-5156919
20 Nov 2024 ReAssure Limited Not upheldPensions and AnnuitiesDRN-5156919 The complaint Mr C has complained to ReAssure Limited (ReAssure) about a transfer of his personal pension to a small self-administered scheme (SSAS) in October 2014. Mr C’s SSAS was subsequently used to invest in The Resort Group (TRG) and Dolphin Trust loan notes. The inves... (14 pages)View decision -
Decision Reference DRN-5152045
20 Nov 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-5152045 The complaint Mr M complains that National Westminster Bank Plc (‘NatWest’) failed to carry out his instructions to change his sole trading business credit card account to a limited company credit card account. As a result, Mr M says he has suffered financial loss. Mr M is ... (5 pages)View decision -
Decision Reference DRN-5114179
20 Nov 2024 Shawbrook Bank Limited Not upheldBanking and PaymentsDRN-5114179 The complaint Mr C is unhappy about the service he has received from Shawbrook Bank Limited (“SB”) when transferring his ISA from another provider. In particular, he is unhappy that the transfer was unsuccessful on the first attempt due to an issue in selecting the appropria... (3 pages)View decision -
Decision Reference DRN-5154872
20 Nov 2024 Scottish Equitable Plc Not upheldPensions and AnnuitiesDRN-5154872 The complaint Mr A has complained about a transfer of his Group Stakeholder Pension Plan (GSPP) with Scottish Equitable plc trading as Aegon (Aegon) to a small self-administered scheme (SSAS) in March 2015. Mr A’s SSAS was subsequently used to invest in overseas property dev... (11 pages)View decision -
Decision Reference DRN-5056753
20 Nov 2024 First Central Insurance Management Limited Not upheldInsuranceDRN-5056753 The complaint Mr T complains about the amount paid to him by First Central Insurance Management Limited trading as 1st Central (“1st Central”) under his car insurance policy after his car was written off. What happened Mr T had a motor insurance policy with 1st Central cover... (2 pages)View decision -
Decision Reference DRN-5158577
20 Nov 2024 Euroins AD Not upheldInsuranceDRN-5158577 The complaint Mr and Mrs S complain because Euroins AD hasn’t paid their travel insurance claim. What happened Mr and Mrs S were insured under an annual travel insurance policy, provided by Euroins. Unfortunately, Mrs S was admitted to hospital on the day she and Mr S were d... (3 pages)View decision
