We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 354447 results
-
Decision Reference DRN-5217993
17 Dec 2024 RAC Insurance Limited UpheldInsuranceDRN-5217993 The complaint Ms D is unhappy with how RAC Insurance Limited dealt with her roadside assistance claim after she suffered a puncture. What happened Ms D held an RAC roadside assistance policy that included ‘Tyre Replace’ cover. In April 2024, Ms D suffered a punctured tyre.... (3 pages)View decision -
Decision Reference DRN-4985974
17 Dec 2024 Ageas Insurance Limited Not upheldInsuranceDRN-4985974 The complaint Mr and Mrs S complain about the decision by Ageas Insurance Limited (‘Ageas’) to decline their home insurance (buildings) claim for storm damage. What happened The background to this complaint is well known to Mr and Mrs S and Ageas. In my decision, I’ll focus ... (2 pages)View decision -
Decision Reference DRN-5090416
17 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5090416 The complaint Ms W complains that Wise Payments Limited trading as Wise (Wise) is refusing to refund her the amount she lost as the result of a scam. Ms W is being represented by a third party. To keep things simple, I will refer to Ms W throughout my decision. What happened... (3 pages)View decision -
Decision Reference DRN-5090413
17 Dec 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-5090413 The complaint Ms W complains that Starling Bank Limited (Starling) is refusing to refund her the amount she lost as the result of a scam. Ms W is being represented by a third party. To keep things simple, I will refer to Ms W throughout my decision. What happened The backgro... (4 pages)View decision -
Decision Reference DRN-5217790
17 Dec 2024 BUPA Insurance Limited Not upheldInsuranceDRN-5217790 The complaint Mr H and Mr F have complained that BUPA Insurance Limited (BUPA) asked Mr H unnecessary and intrusive questions when he used BUPA’s webchat service to find out more information about the cover provided by his policy. What happened Mr H contacted BUPA via an on... (2 pages)View decision -
Decision Reference DRN-5142669
17 Dec 2024 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-5142669 The complaint Miss R complains that J. P. Morgan Limited trading as Chase didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this... (4 pages)View decision -
Decision Reference DRN-5190718
17 Dec 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-5190718 The complaint Miss R complains that Wise Payments Limited didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is we... (4 pages)View decision -
Decision Reference DRN-5090812
17 Dec 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-5090812 The complaint Mr K, on behalf of company W Ltd has complained that Starling Bank Limited (“Starling”) failed to protect him from falling victim to an impersonation scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all o... (3 pages)View decision -
Decision Reference DRN-5142673
17 Dec 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5142673 The complaint Miss R complains that HSBC UK Bank Plc didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well kn... (4 pages)View decision -
Decision Reference DRN-5190708
17 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5190708 The complaint Miss R complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known t... (5 pages)View decision
