We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 351935 results
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Decision Reference DRN-5139605
14 Nov 2024 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-5139605 The complaint Mr and Mrs M are unhappy that Red Sands Insurance Company (Europe) Limited hasn’t provided them with a premium refund. Mrs M is a joint policyholder. As Mr M brought the complaint, I’ll mainly refer to him in my decision. This complaint also involves the acti... (4 pages)View decision -
Decision Reference DRN-5147380
14 Nov 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-5147380 The complaint Mr B has complained that Wise Payments Limited (“Wise”) didn’t protect him from falling victim to an employment-related impersonation scam. What happened I issued my provisional findings on this complaint earlier this month, in which I explained I was minded t... (4 pages)View decision -
Decision Reference DRN-5103067
14 Nov 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-5103067 The complaint Miss B complains that Barclays Bank UK PLC didn’t consent to her letting her property while she was travelling. She says it didn’t tell her when she took out the mortgage that she had a help to buy mortgage and this would mean she couldn’t let the property. Mis... (2 pages)View decision -
Decision Reference DRN-5052759
14 Nov 2024 U K Insurance Limited Not upheldInsuranceDRN-5052759 The complaint Mr N complains about the way U K Insurance Limited (UKI) handled claims under his motor insurance policy. What happened Mr N was involved in two accidents, so he contacted UKI to make claims through his insurance policy. There were delays due to liability bein... (3 pages)View decision -
Decision Reference DRN-5147042
14 Nov 2024 Platform Funding Limited Not upheldMortgagesDRN-5147042 The complaint This complaint has been brought on behalf of the estate of Ms B by her executor, who I’ll refer to as Ms S. Ms S says Platform Funding Limited failed to take steps to protect Ms B, such as checking signatures on documents. She says it delayed giving her informa... (3 pages)View decision -
Decision Reference DRN-5145960
14 Nov 2024 Zurich Insurance PLC Not upheldInsuranceDRN-5145960 The complaint J complains that Zurich Insurance PLC unfairly declined a claim it made on its commercial property insurance policy. Reference to Zurich includes its agents What happened J holds a commercial property insurance policy with Zurich. After a storm, its property wa... (2 pages)View decision -
Decision Reference DRN-5146069
14 Nov 2024 West Bay Insurance Plc Not upheldInsuranceDRN-5146069 The complaint Mr C has complained about West Bay Insurance Plc’s handling of a claim under his motor insurance policy. What happened The background to this complaint is well known to the parties and it serves no purpose for me to repeat the details in full here. In summary M... (4 pages)View decision -
Decision Reference DRN-5115715
14 Nov 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5115715 The complaint Miss L is unhappy with the service she received from Barclays Bank UK PLC. What happened Miss L called Barclays because she wanted to make a transfer from her account to a new payee. Barclays explained to Miss L that to add a new payee over the phone she would ... (5 pages)View decision -
Decision Reference DRN-5143454
14 Nov 2024 RCI Financial Services Limited UpheldConsumer CreditDRN-5143454 The complaint Mr W complains that RCI Financial Services Limited trading as Mobilize Financial Services supplied him a brand-new car which was faulty from the start. Mr W would like to reject the car and receive a full refund. What happened I issued a provisional decision i... (5 pages)View decision -
Decision Reference DRN-5147133
14 Nov 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5147133 The complaint D, a limited company complains that Barclays Bank UK Ltd blocked its account without notice or explanation. And took too long to complete an account review. D’s complaint has been brought to our service by its Director, Mr D. What happened D has a business ac... (3 pages)View decision
