We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 344609 results
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Decision Reference DRN-4766850
14 Aug 2024 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-4766850 The complaint Mr L complains that J.P. Morgan Europe Limited trading as ‘Chase’ behaved unreasonably when it asked him to provide personal information he felt Chase wasn’t entitled to request or know about. And he believes that Chase has been dishonest about why it has asked... (3 pages)View decision -
Decision Reference DRN-4928230
14 Aug 2024 The Co-operative Bank Plc Not upheldBanking and PaymentsDRN-4928230 The complaint Mr T complains that The Co-operative Bank PLC cancelled a standing order without his authority. He’s also unhappy about the waiting times he experienced when he tried to discuss what had happened. What happened Mr T holds a current account with The Co-operativ... (3 pages)View decision -
Decision Reference DRN-4899912
14 Aug 2024 Stonehaven UK Ltd Not upheldMortgagesDRN-4899912 The complaint Mr A complains that Stonehaven UK Ltd (trading as Canada Life) undervalued his property when he applied for additional mortgage borrowing. This delayed building work to the property. Mr A asks for a substantial amount of compensation. What happened Mr A took ou... (2 pages)View decision -
Decision Reference DRN-4644891
14 Aug 2024 Startline Motor Finance Limited UpheldConsumer CreditDRN-4644891 The complaint Mrs R is unhappy that the car supplied to her under a hire purchase agreement with Startline Motor Finance Limited (‘Startline’) was of an unsatisfactory quality. When I refer to what Mrs R said and what Startline said, it should also be taken to include thing... (5 pages)View decision -
Decision Reference DRN-4741591
14 Aug 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4741591 The complaint Mr L is complaining about the way Advantage Insurance Company Limited has handled a claim he made on his car insurance policy. What happened Mr L took out a car insurance policy with Advantage which he took out through a broker. In March 2023, Mr L was involved... (4 pages)View decision -
Decision Reference DRN-4741545
14 Aug 2024 Hastings Insurance Services Limited UpheldInsuranceDRN-4741545 The complaint Mr L is complaining that Hastings Insurance Services Limited didn’t give him to option to use his car insurance policy when he sought assistance after being involved in an accident. What happened Mr L took out a car insurance policy through Hastings – a broker.... (3 pages)View decision -
Decision Reference DRN-4934645
14 Aug 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4934645 The complaint Mrs H is unhappy that a car supplied to her under a conditional sale agreement with Moneybarn No.1 Limited was of an unsatisfactory quality. What happened In June 2023, Mrs H was supplied with a new car through a conditional sale agreement with Moneybarn. The ... (3 pages)View decision -
Decision Reference DRN-4745917
14 Aug 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4745917 The complaint Mr M is unhappy that Nationwide Building Society didn’t provide him with information he requested from them. What happened Mr M made a transaction using his Nationwide debit card but didn’t receive a card receipt from the merchant. Following this, Mr M called N... (3 pages)View decision -
Decision Reference DRN-4891954
14 Aug 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4891954 The complaint Mr S complains Barclays Bank UK PLC (“Barclays”) refuses to refund him £250 that he requested from an ATM and was debited from his account, but the cash was not dispensed. What happened Mr S says he visited an ATM on 12 December 2023 and tried to take out £250.... (2 pages)View decision -
Decision Reference DRN-4767504
14 Aug 2024 Domestic & General Insurance Plc Not upheldInsuranceDRN-4767504 The complaint Mr S complains that the repair or replace policy for his TV viewing equipment, underwritten by Domestic & General Insurance Plc (D&G), was not fit for purpose. What happened The background to this complaint is well-known to both parties. So I’ve set out... (4 pages)View decision