We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 354447 results
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Decision Reference DRN-5208915
13 Dec 2024 Volkswagen Financial Services (UK) Limited Not upheldConsumer CreditDRN-5208915 The complaint Mr W complains about a hire purchase agreement he entered into with Volkswagen Financial Services (UK) Limited trading as Audi Financial Services (‘Audi’) in March 2013. What happened In March 2013 Audi provided Mr W with finance to purchase a new car. The car... (3 pages)View decision -
Decision Reference DRN-5207384
13 Dec 2024 Murdoch Asset Management Limited UpheldInvestmentsDRN-5207384 The complaint Mrs L has complained about the management of her daughters’ Junior ISAs (‘JISA’) by Murdoch Asset Management Limited (‘MAM’). She says there was a delay in the JISAs being set up and not performing as well as promised. Contrary to instructions, shares were sold... (11 pages)View decision -
Decision Reference DRN-5173977
13 Dec 2024 Ageas Insurance Limited Not upheldInsuranceDRN-5173977 The complaint Mr A complains that Ageas Insurance Limited (“Ageas”) increased the renewal price of his car insurance policy. What happened Mr A had a motor insurance policy with Ageas. The policy was taken out through a broker. He’d paid a premium of £242.38 for the period 2... (2 pages)View decision -
Decision Reference DRN-5207369
13 Dec 2024 Murdoch Asset Management Limited UpheldInvestmentsDRN-5207369 The complaint Mrs E has complained about the management of her son’s Junior ISAs (‘JISA’) by Murdoch Asset Management Limited (‘MAM’). She says there was a delay in the JISAs being set up and they didn’t perform as well as promised. Contrary to instructions, shares were sold... (10 pages)View decision -
Decision Reference DRN-5150541
13 Dec 2024 Secure Trust Bank Plc Not upheldConsumer CreditDRN-5150541 The complaint Miss R complains that Secure Trust Bank Plc, trading as Moneyway, have been unreasonable to terminate her finance agreement with them. Miss R has been represented by her son in this complaint. As Miss R is the account holder I have only referred to her in this ... (2 pages)View decision -
Decision Reference DRN-5210313
13 Dec 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5210313 The complaint Mr K, who is represented, is unhappy that Revolut Ltd won’t reimburse him funds he lost after falling victim to a job fraud. What happened As the circumstances of this complaint are well-known to both parties, I’ve summarised them briefly below. Mr K received a... (6 pages)View decision -
Decision Reference DRN-5209969
13 Dec 2024 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-5209969 The complaint Mr B complains that Scottish Widows Limited failed to provide him with timely information about the value of some pension savings that he had transferred into a new drawdown arrangement and used to provide a pension commencement lump sum (“PCLS” – otherwise kno... (5 pages)View decision -
Decision Reference DRN-5207232
13 Dec 2024 Toyota Financial Services (UK) Plc UpheldConsumer CreditDRN-5207232 The complaint Ms R is unhappy that a car supplied to her under a hire purchase agreement with Toyota Financial Services (UK) Plc was of an unsatisfactory quality. What happened In August 2022, Ms R was supplied with a used car through a hire purchase agreement with Toyota. ... (6 pages)View decision -
Decision Reference DRN-5099983
13 Dec 2024 esure Insurance Limited Not upheldInsuranceDRN-5099983 The complaint Mr P complained about esure Insurance Limited settlement payment under his motor insurance policy. What happened Mr P’s car was stolen, and he claimed under his policy. esure noticed then that Mr P had more points on his driving record than he had disclosed whe... (3 pages)View decision -
Decision Reference DRN-5204806
13 Dec 2024 Covea Insurance plc UpheldInsuranceDRN-5204806 The complaint Ms G’s complaint is about Covea Insurance plc’s (‘Covea’) decision not to renew a lifetime pet insurance policy she took out and renewed each year from 2012. Ms G says Covea have treated her unfairly. What happened Ms G took out a lifetime pet insurance policy ... (4 pages)View decision
