We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 344609 results
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Decision Reference DRN-4967447
15 Aug 2024 Sage Financial Management Limited UpheldPensions and AnnuitiesDRN-4967447 The complaint Mr H complains that Sage Financial Management Limited (Sage) did not look after his pension arrangements sufficiently and ended their working relationship without notice. The original complaint has been split into three separate complaints. Mr H and his partner... (14 pages)View decision -
Decision Reference DRN-4554666
15 Aug 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4554666 The complaint Mrs A is unhappy Revolut Ltd won’t reimburse her for the money she lost when she fell victim to a scam. What happened Mrs A is represented in this complaint by a solicitor, for simplicity I will refer to Mrs A throughout this decision, even when referencing wh... (6 pages)View decision -
Decision Reference DRN-4963845
15 Aug 2024 Sage Financial Management Limited UpheldPensions and AnnuitiesDRN-4963845 The complaint Mrs M complains that Sage Financial Management Limited (Sage) did not look after her pension arrangements sufficiently and ended their working relationship without notice. The initial complaint has been split into three separate complaints. Mrs M and her partne... (7 pages)View decision -
Decision Reference DRN-4871218
15 Aug 2024 BUPA Insurance Limited Not upheldInsuranceDRN-4871218 The complaint Mr D is unhappy that BUPA Insurance Limited (BUPA) declined his private medical insurance claim. What happened Mr D has a private medical insurance policy with BUPA, who is also the underwriter. Mr D had treatment under the NHS. He called BUPA on 9 January 2024... (3 pages)View decision -
Decision Reference DRN-4963700
15 Aug 2024 Nationwide Building Society UpheldMortgagesDRN-4963700 The complaint Mr E complains about the actions of Nationwide Building society (Nationwide) in respect of his mortgage account from 2020 to the present date. He says this covers “data breaches on multiple occasions, incorrect information on my credit report from 2020 to date,... (5 pages)View decision -
Decision Reference DRN-4554332
15 Aug 2024 Fairscore Ltd UpheldConsumer CreditDRN-4554332 The complaint Mr P has complained that Fairscore Ltd, trading as Updraft, offered him an incorrect APR for his loan agreement. What happened Mr P was offered a loan with Updraft. However, it has explained that due to a system error, some customers were given an incorrect APR... (2 pages)View decision -
Decision Reference DRN-4890902
15 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4890902 The complaint Miss L has complained Revolut Ltd did nothing to intervene and stop a payment she made as the result of an impersonation scam. What happened Miss L opened a bank account with Revolut in August 2023. She also held accounts with other banks. Miss L was a student ... (3 pages)View decision -
Decision Reference DRN-4915345
15 Aug 2024 My Finance Club Limited Not upheldConsumer CreditDRN-4915345 The complaint Mr S complains that My Finance Club Limited trading as Ondal (“MFC”) gave him loans without gathering sufficient evidence of his financial situation. What happened A summary of Mr S’s borrowing can be found below. loan number loan amount agreement date repaym... (3 pages)View decision -
Decision Reference DRN-4664153
15 Aug 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4664153 The complaint Mr H Hargreaves Lansdown Asset Management Limited’s (HL) promotion of the Woodford Equity Income Fund (WEIF). He says that the information HL had made available on its website regarding the WEIF’s performance was misleading and had been contributory to his inve... (9 pages)View decision -
Decision Reference DRN-4934356
15 Aug 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-4934356 The complaint Mr B complains through a representative that Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) provided him with a loan without carrying out sufficient affordability checks. What happened Mr B took one instalment loan of £600 on 7 July ... (4 pages)View decision