We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4131023
19 Jan 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4131023 The complaint A company I’ll call M complains that Barclays Bank UK PLC (Barclays) took too long to complete a Know Your Customer (KYC) review. M is represented by its secretary, Mr G. What happened In 2021, Barclays started a KYC review of M’s business. M had a funding arrange... (3 pages)View decision -
Decision Reference DRN-4177478
19 Jan 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4177478 The complaint Miss G is unhappy that Lloyds Bank PLC has decided not to refund her after she was the victim of an authorised push payment (APP) scam. What happened In 2018, Miss G says she used a dating platform and was in contact with an individual, I’ll refer to as S. Miss G... (3 pages)View decision -
Decision Reference DRN-4432592
19 Jan 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4432592 The complaint Ms H and Mr T complain about how Santander UK Plc (“Santander”) dealt with a request about a refund for two transactions made on a debit card. What happened Ms H and Mr T hold a current account with Santander. In February 2023, Mr T spoke to Santander and asked fo... (2 pages)View decision -
Decision Reference DRN-4323847
19 Jan 2024 MBNA Limited Not upheldBanking and PaymentsDRN-4323847 The complaint Mr M complains that MBNA Limited closed his credit card account without informing him. What happened Mr M held a credit card with MBNA Limited (“MBNA”). In June 2023, he tried to purchase something with the card, but the purchase failed. Mr M contacted MBNA about ... (2 pages)View decision -
Decision Reference DRN-4030396
19 Jan 2024 Allium Money Limited UpheldConsumer CreditDRN-4030396 The complaint Mr C complains about Allium Money Limited’s response to a claim he made under sections 75 and 140 of the Consumer Credit Act 1974. What happened Mr C bought a solar panel system (“the system”) for his home in 2019, from a supplier I’ll call “F”. The purchase was f... (4 pages)View decision -
Decision Reference DRN-4384439
19 Jan 2024 Lendable Ltd Not upheldBanking and PaymentsDRN-4384439 The complaint Mr A is unhappy that he can’t do a balance transfer from a card held with Lendable Ltd trading as Zable to a credit card which is offering him 0% interest on a balance transfer. What happened Mr A has a card account with Zable. In March 2023 he contacted Zable bec... (2 pages)View decision -
Decision Reference DRN-4541374
19 Jan 2024 Great Lakes Insurance SE Not upheldInsuranceDRN-4541374 The complaint Miss S complains that Great Lakes Insurance SE declined her travel insurance claim. My references to Great Lakes include its agents. What happened Miss S had travel insurance which I understand she bought from the holiday provider when she booked a cottage for her... (3 pages)View decision -
Decision Reference DRN-4362792
19 Jan 2024 Amtrust Europe Limited Not upheldInsuranceDRN-4362792 The complaint Mr C complains that Amtrust Europe Limited treated him unfairly when he claimed on his Cosmetic Repair Insurance Policy. What happened Mr C had a Cosmetic Repair Insurance Policy for his car, it was provided by Amtrust. His car was damaged in a carpark and so he m... (2 pages)View decision -
Decision Reference DRN-4309579
19 Jan 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4309579 The complaint Miss K complains that Lloyds Bank PLC (“Lloyds”) won’t refund money she lost when she fell victim to a job scam. Miss K is being represented by a claims management company in her complaint. What happened The detailed background to this complaint is well known to b... (3 pages)View decision -
Decision Reference DRN-4541178
19 Jan 2024 Forester Life Limited Not upheldPensions and AnnuitiesDRN-4541178 The complaint Mrs G complains that Forester Life Limited (Forester) mis-advised her to transfer her occupational pension scheme (the Scheme) losing valuable guaranteed benefits and subsequently a second plan to a Stakeholder Pension Plan (SPP). She wants compensation for her lo... (5 pages)View decision
