We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4104282
19 Jan 2024 Dobson & Hodge Limited UpheldPensions and AnnuitiesDRN-4104282 The complaint Mr S complains that Dobson & Hodge Limited (D&H) gave him unsuitable advice to transfer deferred benefits from his defined benefit (DB) pension with British Steel (BSPS) to a personal pension. What happened In March 2016, Tata Steel UK Ltd announced that i... (3 pages)View decision -
Decision Reference DRN-4570597
19 Jan 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4570597 The complaint Mr V complains Barclays Bank UK PLC, trading as Barclaycard, reduced his credit limits and applied a persistent debt marker on his file. Mr V is also unhappy that Barclaycard did not consider his communication needs and did not adapted their usual processes to acc... (3 pages)View decision -
Decision Reference DRN-4499577
19 Jan 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4499577 The complaint Miss C is unhappy with the response of Creation Consumer Finance Ltd (Creation) following a complaint she made What happened Miss C bought a car in October 2022 which she paid for using finance provided by Creation. Unfortunately, she had the car for 4 days, when ... (2 pages)View decision -
Decision Reference DRN-4062488
19 Jan 2024 Quilter Investment Platform Limited UpheldInvestmentsDRN-4062488 The complaint Mr B complains that Quilter Investment Platform Limited (Quilter) failed to action his request to cancel his withdrawal from his Collective Investment Account (CIA). He says he lost money from being disinvested and has a potential tax liability. Mr B is being repr... (3 pages)View decision -
Decision Reference DRN-4062474
19 Jan 2024 Quilter Investment Platform Limited UpheldInvestmentsDRN-4062474 The complaint Mr B complains that Quilter Investment Platform Limited (Quilter) failed to action his request to cancel his withdrawal from his Collective Investment Account (CIA). He says he lost money from being disinvested and has a potential tax liability. Mr B is being repr... (3 pages)View decision -
Decision Reference DRN-4544379
19 Jan 2024 ReAssure Limited UpheldInsuranceDRN-4544379 The complaint Mr F complains about the way ReAssure Limited (ReAssure) have administered his whole of life policy. In particular, he is unhappy with how they have attempted to resolve an issue following missed reviews. What happened Mr F has a reviewable whole of life policy wi... (2 pages)View decision -
Decision Reference DRN-4527669
19 Jan 2024 The Shepherds Friendly Society Limited Not upheldInsuranceDRN-4527669 The complaint Mr H complains that The Shepherds Friendly Society Limited has turned down a claim he made on an income protection insurance policy and that it’s cancelled the contract. What happened The background to this complaint is well-known to both parties, so I’ve simply s... (4 pages)View decision -
Decision Reference DRN-4511521
19 Jan 2024 Marshmallow Insurance Limited UpheldInsuranceDRN-4511521 The complaint Mr G complains about the refund of premium Marshmallow Insurance Limited offered him after an open claim used to calculate his premium for his motor insurance policy was closed as non-fault. He wants a refund and compensation for his trouble and upset. What happe... (2 pages)View decision -
Decision Reference DRN-4455955
19 Jan 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4455955 The complaint Mr K complained because Bank of Scotland plc, trading as Halifax, refused to refund him for transactions he said he didn’t make. What happened On 22 June 2023, Mr K contacted Halifax. He said he’d been abroad, taking with him multiple cards, from Halifax and other... (4 pages)View decision -
Decision Reference DRN-4507117
19 Jan 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4507117 The complaint Mrs W complains that Bank of Scotland PLC trading as Halifax failed to deal adequately with her problems in trying to convert her account to a student account. And that it failed to provide her with advice and guidance concerning her financial position. What happe... (2 pages)View decision
