We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4293631
22 Jan 2024 Evergreen Finance London Limited Not upheldConsumer CreditDRN-4293631 Complaint Mr K is unhappy Evergreen Finance Limited (trading as “Moneyboat”.co.uk) provided him with a high-cost short-term credit instalment loan. He says the loan was irresponsibly provided given his high level of existing debt. Background Moneyboat provided Mr K with a high-... (3 pages)View decision -
Decision Reference DRN-4293706
22 Jan 2024 PDL Finance Limited Not upheldConsumer CreditDRN-4293706 Complaint Mr K is unhappy PDL Finance Limited (trading as “Mr Lender”) provided him with high-cost short-term credit instalment loans. He says that these loans were irresponsibly provided because he already had significant debt at the time. Background This complaint centres aro... (4 pages)View decision -
Decision Reference DRN-4342415
22 Jan 2024 MotoNovo Finance Limited UpheldConsumer CreditDRN-4342415 The complaint Mr C has complained that he is unhappy with the quality of a car he acquired in June 2022, using a hire purchase agreement with MotoNovo Finance Limited (“MotoNovo”). What happened Mr C acquired a used Suzuki in June 2022, using a hire-purchase agreement with Moto... (4 pages)View decision -
Decision Reference DRN-4251205
21 Jan 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4251205 The complaint Mr J complains that Nationwide Building Society (“Nationwide”) won’t refund over £57,000 he lost to a cryptocurrency investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief summ... (3 pages)View decision -
Decision Reference DRN-4243276
21 Jan 2024 Acumen Independent Financial Planning Limited UpheldPensions and AnnuitiesDRN-4243276 The complaint Mr P complained that he was given unsuitable advice to transfer his deferred defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan, in 2018. Acumen Independent Financial Planning Limited is responsible for answering this comp... (4 pages)View decision -
Decision Reference DRN-4425182
21 Jan 2024 Aviva Insurance Limited Not upheldInsuranceDRN-4425182 The complaint Ms R complains about Aviva Insurance Limited’s (“Aviva”) decision to decline her claim under her home insurance policy. She also complains about delay and them breaching her personal data. What happened The background to this complaint is well known to the parties... (8 pages)View decision -
Decision Reference DRN-4568263
21 Jan 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4568263 The complaint Mr R complains about the way Royal & Sun Alliance Insurance Limited (RSA) handled and settled a claim under a Properties insurance policy. What happened The details of this complaint are known to all parties, so I won’t repeat them in detail here. Instead, I’l... (5 pages)View decision -
Decision Reference DRN-4315799
20 Jan 2024 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-4315799 The complaint Mr P complains that J.P. Morgan Europe Limited (trading as “Chase”) won’t refund debit card payments totalling £131,550 that he says he lost to an investment recovery scam. What happened The details of this complaint are well known to both parties, so I won’t repe... (3 pages)View decision -
Decision Reference DRN-3897915
20 Jan 2024 NTM Financial Services Ltd UpheldPensions and AnnuitiesDRN-3897915 The complaint Mr T complained that he was given unsuitable advice to transfer his deferred defined benefit (DB) British Steel Pension Scheme (BSPS), to a type of personal pension plan, in 2017. He says the advice was unsuitable for him and believes this has caused a financial l... (4 pages)View decision -
Decision Reference DRN-4571525
20 Jan 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4571525 The complaint Mr J complains that Moneybarn No. 1 Limited trading as Moneybarn irresponsibly agreed to a Conditional Sale agreement for a loan he said he couldn’t afford. Mr J is represented by a third party. For ease of reading I will only refer to Mr J in my decision. What ha... (4 pages)View decision
