We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4233100
22 Jan 2024 Interactive Investor Services Limited Not upheldInvestmentsDRN-4233100 The complaint Mr W complained that Interactive Investor Services Limited (‘Interactive Investor’) failed to transfer some of his shareholding to a third party provider (‘the third party’), charged fees he hadn’t agreed to and sold some of his shares to pay an overdue balance. H... (4 pages)View decision -
Decision Reference DRN-4492509
22 Jan 2024 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-4492509 The complaint Mr Y has complained J.P. Morgan Europe Limited, trading as Chase, didn’t provide sufficient compensation after the issues he had raising a dispute about an unauthorised card transaction. What happened Mr Y had cancelled his contract with a provider for roadside as... (2 pages)View decision -
Decision Reference DRN-4348206
22 Jan 2024 Bluestone Mortgages Limited Not upheldMortgagesDRN-4348206 The complaint Mr and Mrs B have complained that the mortgage they took out with Bluestone Mortgages Limited is on a higher rate than they originally applied for. What happened Mr and Mrs B instructed an independent mortgage broker to act on their behalf. On 17 August 2022 an il... (3 pages)View decision -
Decision Reference DRN-4350477
22 Jan 2024 HSBC UK Bank Plc Not upheldMortgagesDRN-4350477 The complaint Ms P and Mr P’s complaint about HSBC UK Bank Plc (HSBC) relates to the instructions they received from HSBC regarding when their mortgage booking fee had to be paid. What happened In September 2022 HSBC wrote to Ms P and Mr P advising that their existing fixed rat... (3 pages)View decision -
Decision Reference DRN-4533234
22 Jan 2024 AIB Group (UK) Plc Not upheldBanking and PaymentsDRN-4533234 The complaint Mr K complains that AIB Group (UK) Plc ignored his communication preference causing damage to his mental health and financial losses. He would like compensation for this and delays and a full explanation of what has taken place with his account. What happened Mr K... (3 pages)View decision -
Decision Reference DRN-4406257
22 Jan 2024 Next Retail Limited Not upheldConsumer CreditDRN-4406257 The complaint Miss S complains that Next Retail Limited (‘Next Retail’) irresponsibly gave her a credit account that she couldn’t afford. What happened In October 2022, Miss S applied for a running credit account with Next Retail. Miss S was given a £300 credit limit. The credi... (2 pages)View decision -
Decision Reference DRN-4516907
22 Jan 2024 Acromas Insurance Company Limited Not upheldInsuranceDRN-4516907 The complaint Mr M complains that Acromas Insurance Company Limited declined his claim made on his Parts and Garage Cover (breakdown repair insurance policy). He wants it to refund his repairs costs up to the claim limit and to pay his hire costs. What happened Mr M bought a s... (2 pages)View decision -
Decision Reference DRN-4572238
22 Jan 2024 Admiral Financial Services Limited Not upheldConsumer CreditDRN-4572238 Complaint Miss M has complained about a loan Admiral Financial Services Limited (trading as “Admiral Loans”) provided to her. She says that the loan was unaffordable given her circumstances at the time. Background Admiral Loans provided Miss M with a loan for £12,000.00 in Sept... (3 pages)View decision -
Decision Reference DRN-4481709
22 Jan 2024 Lloyds Bank PLC Not upheldMortgagesDRN-4481709 The complaint Mr G complains that Lloyds Bank PLC did not send a redemption statement for his mortgage. He said that Lloyds agreed to stop charging interest on his mortgage – but it has continued to do so. What happened Mr G has an interest only buy-to-let mortgage with Lloyds.... (2 pages)View decision -
Decision Reference DRN-4572581
22 Jan 2024 Ikano Bank AB (publ) Not upheldConsumer CreditDRN-4572581 The complaint Ms B complains about Ikano Bank AB (publ)’s response to a claim she made under sections 75 and 140 of the Consumer Credit Act 1974. What happened In 2017, Ms B purchased a solar panel system (“the system”) using a loan from Ikano, which was repayable over 120 mont... (2 pages)View decision
