We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 354447 results
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Decision Reference DRN-4712344
13 Dec 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4712344 The complaint Mr M complains that Moneybarn No. 1 Limited (“Moneybarn”) has treated him unfairly which has led to him being held liable for an outstanding amount owed under a conditional sale agreement. Mr M is represented in this complaint by his father, but for ease of ref... (4 pages)View decision -
Decision Reference DRN-5129702
13 Dec 2024 AXA Insurance UK Plc Not upheldInsuranceDRN-5129702 The complaint A complains that AXA Insurance UK Plc has failed to provide cover for business interruption. It feels this decision is unfair as the business has been impacted and it feels assistance should be provided. What happened A contacted AXA to notify it of issues it w... (3 pages)View decision -
Decision Reference DRN-4929635
13 Dec 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4929635 The complaint Mr H complains about Santander UK Plc. He says that Santander didn’t do enough to protect him when he became the victim of a scam and would like it to refund him the money he has lost as a result. What happened In about April 2023, Mr H came across an advert ... (4 pages)View decision -
Decision Reference DRN-5211597
13 Dec 2024 Society of Lloyd's UpheldInsuranceDRN-5211597 The complaint Mr and Mrs B complain that Society of Lloyd’s (“SOL”) is responsible for the poor quality of repairs to their property after they made a claim under their home insurance policy. Mr and Mrs B are joint policyholders, but most of the communication regarding the c... (3 pages)View decision -
Decision Reference DRN-4952210
13 Dec 2024 Barclays Bank UK PLC Not upheldMortgagesDRN-4952210 The complaint Mr H is unhappy that Barclays Bank UK PLC continues to pursue him for the balance of a mortgage when it hasn’t demonstrated that it’s valid. What happened Mr H took out a mortgage with Barclays in 1989. The mortgage is in joint names, but only Mr H is bringing ... (3 pages)View decision -
Decision Reference DRN-5134144
13 Dec 2024 Curtis Banks Limited UpheldPensions and AnnuitiesDRN-5134144 The complaint Mr S complains about several issues in the way Curtis Banks have administered his Self- Invested Personal Pension (SIPP). What happened In March 2022, Mr S started the purchase of a commercial property in his SIPP. Mr S already owned a 50% share in the property... (18 pages)View decision -
Decision Reference DRN-5027278
13 Dec 2024 Santander UK Plc Not upheldInvestmentsDRN-5027278 The complaint Mr B’s complain concerns the closure of his investment accounts by Santander UK Plc. What happened Mr B held several accounts via the Santander ‘Investment Hub’ service – a cash account, an investment account, and an ISA. In June 2023 Santander began a process ... (3 pages)View decision -
Decision Reference DRN-5175771
13 Dec 2024 Covea Insurance plc UpheldInsuranceDRN-5175771 The complaint Ms B has complained about her holiday home insurer Covea Insurance plc because it has declined her claim for her boiler which was found to be damaged after a night of unusually low, below freezing temperatures where pipes had burst. What happened In January 20... (3 pages)View decision -
Decision Reference DRN-5145552
13 Dec 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-5145552 The complaint Mr H complains that Clydesdale Bank Plc trading as Virgin Money didn’t cancel a direct debit and provided poor service which didn’t take account of his needs. What happened Mr H explains that he cancelled a direct debit on 20 September 2024 and was told by Virg... (2 pages)View decision -
Decision Reference DRN-5137835
13 Dec 2024 Ageas Insurance Limited Not upheldInsuranceDRN-5137835 The complaint Mr M complains that Ageas Insurance Limited (Ageas) unfairly declined his motor insurance claim and caused unnecessary delays. Any reference to Ageas in this final decision includes its respective agents unless specified otherwise. What happened The background... (3 pages)View decision
