We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 352408 results
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Decision Reference DRN-5162086
21 Nov 2024 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-5162086 The complaint Mr H complains that Mitsubishi HC Capital UK Plc trading as Novuna 1 (‘the Lender’) is liable to pay him compensation following a complaint made about a timeshare bought using credit provided by it. The finance agreement which is the subject of this complaint ... (6 pages)View decision -
Decision Reference DRN-4997543
21 Nov 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4997543 The complaint Mr H has complained Santander UK Plc won’t refund him for transactions he didn’t authorise. What happened In October 2023, Mr H complained to Santander about transactions from his account to a merchant I’ll refer to as “N”. Santander placed blocks on the accou... (3 pages)View decision -
Decision Reference DRN-4955991
21 Nov 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4955991 The complaint Mr K has complained about a transfer of his personal pension with The Prudential Assurance Company Limited to a small self-administered scheme (“SSAS”) in 2016. Mr K’s SSAS was subsequently used to invest in overseas hotel property with The Resort Group (TRG). ... (9 pages)View decision -
Decision Reference DRN-5161970
21 Nov 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5161970 The complaint X complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, X has explained that in September 2023 he made two... (3 pages)View decision -
Decision Reference DRN-5024515
21 Nov 2024 Fairmead Insurance Limited UpheldInsuranceDRN-5024515 The complaint S has complained about the delay on the part of Fairmead Insurance Limited in handling its claim under its Residential Property Owners Insurance policy for damage to the property insured under it. S is represented by Mr P, who is a director. Any refer to Fairme... (2 pages)View decision -
Decision Reference DRN-5124716
21 Nov 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-5124716 The complaint Mr M complains that NewDay Ltd trading as Debenhams lent irresponsibly when it approved his credit card application and later increased his credit limit. Mr M also complains about the interest rates applied to his credit card by NewDay. What happened Mr M appl... (4 pages)View decision -
Decision Reference DRN-5161519
21 Nov 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-5161519 The complaint Mr B complains that National Westminster Bank Plc (NWest) won’t refund money he lost in an investment scam. What happened What Mr B says: Mr B is represented by a third-party claims firm. He says he was introduced to an investment scheme via some friends – who ... (6 pages)View decision -
Decision Reference DRN-4761197
21 Nov 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4761197 The complaint Mr and Mrs C complain that Lloyds Bank PLC will not refund the money they say they lost to a scam. What happened Mr C was contacted by someone offering investment opportunities. They introduced him to a company I’ll call ‘HS’ for the purpose of this decision. ... (2 pages)View decision -
Decision Reference DRN-4821491
21 Nov 2024 The Royal Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4821491 The complaint Mr C complains that The Royal Bank of Scotland Plc (RBS) hasn’t reimbursed him under the Contingent Reimbursement Model (CRM) code for a payment he made to a land and property development investment scheme he now says was a scam. What happened In September 2019... (2 pages)View decision -
Decision Reference DRN-5161542
21 Nov 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5161542 The complaint Mr H is unhappy that Barclays Bank UK PLC blocked a transaction for a second time, immediately after he’d called to verify and authorise that transaction. What happened Mr H attempted to transfer a large sum of money from his Barclays account to an account he ... (2 pages)View decision
