We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
-
Decision Reference DRN-4580324
25 Jan 2024 Ikano Bank AB (publ) Not upheldConsumer CreditDRN-4580324 The complaint Mr B complains that Ikano Bank AB (publ) rejected his claim under sections 75 and 140 of the Consumer Credit Act 1974. What happened In December 2018, Mr B agreed to purchase a solar panel system from a supplier using an Ikano loan. The first payment on the loan w... (3 pages)View decision -
Decision Reference DRN-4520844
25 Jan 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4520844 The complaint Mr C is blind and complains that Tesco Personal Finance PLC, trading as Tesco Bank (who I’ll call Tesco) have failed to make reasonable adjustments so he can use is credit card online and accrue Clubcard points. What happened The details of this complaint are well... (2 pages)View decision -
Decision Reference DRN-4536448
25 Jan 2024 Domestic & General Insurance Plc UpheldInsuranceDRN-4536448 The complaint Mr S complains about Domestic and General Insurance PLC (D&G) who declined his claim, under his gadget insurance policy. What happened Mr S held gadget insurance policies with D&G. On 13 June 2023, he made a claim for the loss of the first phone that he ha... (3 pages)View decision -
Decision Reference DRN-4580374
25 Jan 2024 Nationwide Building Society Not upheldMortgagesDRN-4580374 The complaint Mr H1 and Mr H2’s complaint is about their buy-to-let (BTL) mortgage with Nationwide Building Society trading as Dunfermline Building Society. Mr H1, who has dealt with the complaint throughout, says the interest rate on the mortgage is too high. He is also unhapp... (4 pages)View decision -
Decision Reference DRN-4580387
25 Jan 2024 Domestic & General Insurance Plc Not upheldInsuranceDRN-4580387 The complaint Mr P complains about Domestic and General Insurance PLC (D&G) handling of a claim under a gadget insurance policy. What happened Mr P’s late father held a policy with D&G, regarding a television. An issue developed with the television and his late father m... (5 pages)View decision -
Decision Reference DRN-4580083
25 Jan 2024 Amtrust Europe Limited UpheldInsuranceDRN-4580083 The complaint Mrs W has complained about the options Amtrust Europe Limited has given her to settle a claim she made against a furniture warranty policy. What happened Mrs W made a claim against her warranty policy with Amtrust for pet damage to her furniture in August 2022. Am... (4 pages)View decision -
Decision Reference DRN-4517276
25 Jan 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-4517276 The complaint Miss B complains Admiral Insurance (Gibraltar) Limited unfairly refused to assist her when her vehicle had a breakdown. At points during the claim and complaint Admiral’s been represented by an agent. For simplicity I’ve referred to the agent’s actions as being Ad... (2 pages)View decision -
Decision Reference DRN-4580266
25 Jan 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4580266 The complaint Mr M complains that his surname was improperly recorded by Barclays Bank UK PLC, which led to problems registering for a linked service. Mr M also said he couldn’t access online banking with Barclays, and it was insisting he go to a branch. What happened Mr M said... (5 pages)View decision -
Decision Reference DRN-4527084
25 Jan 2024 MetLife Europe d.a.c. Not upheldInsuranceDRN-4527084 The complaint Mr W complains about the way that MetLife Europe d.a.c administered the cancellation of his personal accident insurance policy. What happened The background to this complaint is well-known to both parties. So I’ve simply set out a summary of what I think are the k... (4 pages)View decision -
Decision Reference DRN-4577643
25 Jan 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4577643 The complaint A company I’ll call F complains that HSBC UK Bank PLC (HSBC) blocked its account and refused to release the funds held in the account. F is represented by its director, Mr S. What happened On 25 June 2021, Mr S incorporated F as a limited company. F then opened a ... (5 pages)View decision
