We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
-
Decision Reference DRN-4463418
25 Jan 2024 Allied Irish Banks Plc Not upheldBanking and PaymentsDRN-4463418 The complaint Ms M and Mr S complain that Allied Irish Banks Plc (AIB) won’t refund payments that were made as part of a scam. What happened Ms M and Mr S have explained that they wanted to take their family away on a holiday and used the services of a travel agency I’ll refer ... (3 pages)View decision -
Decision Reference DRN-4556536
25 Jan 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4556536 The complaint Mr R is unhappy that Bank of Scotland trading as Halifax didn’t do more to help stop him losing money to gambling via payments made from his current account. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repe... (3 pages)View decision -
Decision Reference DRN-4505145
25 Jan 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4505145 The complaint Ms S says Santander UK PLC failed to refund her for transactions on her account she says she didn’t make. What happened Ms S says several transactions were made on her account between 4 December 2023 and 12 December 2023 which she says she didn’t authorise. Ms S s... (2 pages)View decision -
Decision Reference DRN-3857673
25 Jan 2024 Vacation Finance Limited Not upheldConsumer CreditDRN-3857673 The complaint Mr W complains that a timeshare product was misrepresented to him. The purchase was partly financed with credit provided by Vacation Finance Limited (“VFL”). Because of that, Mr W says he has a claim against VFL in the same way he has a claim against the timeshar... (6 pages)View decision -
Decision Reference DRN-4502724
25 Jan 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4502724 The complaint Mr S is unhappy that HSBC UK Bank Plc can’t find a safe deposit box he holds with them. What happened Mr S has held a safe deposit box with HSBC since 2003. Recently, Mr S sought to locate the box with HSBC because he wanted to retrieve the items contained within ... (3 pages)View decision -
Decision Reference DRN-4413255
25 Jan 2024 Wrisk Transfer Limited Not upheldInsuranceDRN-4413255 The complaint Miss B complains that the system used by Wrisk Transfer Limited, an insurance intermediary, prevented her from applying for a free motor insurance policy for her new car. What happened The manufacturer and the dealership that sold Miss B her vehicle ran a promotio... (2 pages)View decision -
Decision Reference DRN-4578984
25 Jan 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4578984 The complaint Mr H complains that Santander didn’t provide the service it should have when it was requested that Miss B be registered as the Court Appointed Deputy for him. Mr H is represented by Miss B. As Miss B is a professional Power of Attorney much of the correspondence h... (4 pages)View decision -
Decision Reference DRN-4402501
25 Jan 2024 Ikano Bank AB (publ) UpheldConsumer CreditDRN-4402501 The complaint Mr S has complained about the way Ikano Bank AB (publ) responded to claims he’d made in relation to misrepresentation, breach of contract, and an alleged unfair relationship taking into account section 140A (s140A) of the Consumer Credit Act 1974 (the “CCA”). Mr S... (4 pages)View decision -
Decision Reference DRN-4566090
25 Jan 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4566090 The complaint Mr M complains that Santander UK Plc (“Santander”) won’t refund the money he lost as part of a scam. What happened The background to this complaint is well known to both parties, so I’ll only refer to some key events here. In April 2022, Mr M clicked on an advert ... (4 pages)View decision -
Decision Reference DRN-4461511
25 Jan 2024 One Call Insurance Services Limited Not upheldInsuranceDRN-4461511 The complaint Mr W complained that his broker, One Call Insurance Services Limited (“One Call”), didn’t perform its duties properly which resulted in Mr W paying higher insurance premiums for his motor cover. What happened Mr W took out a policy with an insurer via a price comp... (2 pages)View decision
