We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4547149
25 Jan 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-4547149 The complaint Mr B complains about the price quoted by Admiral Insurance (Gibraltar) Limited (“Admiral”) to renew his car insurance policy. What happened Mr B says his son was insured on one of his cars and was involved in a non-fault accident. He reported this to Admiral, but ... (2 pages)View decision -
Decision Reference DRN-4374223
25 Jan 2024 National Savings and Investments UpheldBanking and PaymentsDRN-4374223 The complaint Mr B complains that National Savings and Investments (NS&I) didn’t pay his premium bond prizes into his bank account as instructed and didn’t email him to notify him of his prizes. What happened Mr B complained to NS&I on 1 April 2023 that £1,775 of premiu... (3 pages)View decision -
Decision Reference DRN-4260186
25 Jan 2024 Goldman Sachs International Bank Not upheldBanking and PaymentsDRN-4260186 The complaint Mr G complains that Goldman Sachs International Bank said it would close his savings account if he didn’t provide information. What happened Mr G had an account with Goldman Sachs. In January 2023 Goldman Sachs emailed Mr G to say it had contacted him to request s... (2 pages)View decision -
Decision Reference DRN-4579383
25 Jan 2024 Scottish Widows Limited UpheldPensions and AnnuitiesDRN-4579383 The complaint Mr W’s complains that Scottish Widows Limited gave him incorrect information about his Flexible Income Drawdown (FID) plan. He says he was given conflicting information about transferring to another pension plan with Scottish Widows which had much lower charges. W... (5 pages)View decision -
Decision Reference DRN-4416428
25 Jan 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-4416428 The complaint Mr M complains that Vanquis Bank Limited sold his account to a specialist debt management company without informing him that this was going to happen. What happened Mr M opened an account with Vanquis in March 2017. In June 2021 Mr M contacted Vanquis to advise th... (3 pages)View decision -
Decision Reference DRN-4529783
25 Jan 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4529783 The complaint Mr W complains that Santander UK Plc, treated him unfairly regarding a dispute about transactions to get him out of a timeshare. What happened In February 2019 Mr W entered a contract where he had to pay £3524.69 for Timeshare Relinquis... (3 pages)View decision -
Decision Reference DRN-4534723
25 Jan 2024 The Prudential Assurance Company Limited Not upheldPensions and AnnuitiesDRN-4534723 The complaint Mr H complains that Prudential Assurance Company Limited (“Prudential”) mis-sold him a Teachers Additional Voluntary Contribution plan. Mr H is represented in this complaint by a claims management company (“CMC”), but for ease of reading I’ll mainly refer to Mr H ... (3 pages)View decision -
Decision Reference DRN-4517981
25 Jan 2024 Tavistock Partners (UK) Limited Not upheldPensions and AnnuitiesDRN-4517981 The complaint Mr H complains that Tavistock Partners (UK) Limited (TPL) caused avoidable delays to the transfer of the benefits from his former Occupational Pension Scheme (OPS) to a personal pension with a provider I’ll refer to as provider A. Mr H said that the delays caused ... (10 pages)View decision -
Decision Reference DRN-4499050
25 Jan 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4499050 The complaint Miss C complains that Barclays won’t fully refund her after she fell victim to a scam. What happened Miss C has a current account with Barclays. In September 2023, she advertised a pushchair for sale on a well-known social media marketplace for a price of £50. She... (4 pages)View decision -
Decision Reference DRN-4533979
25 Jan 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4533979 The complaint Miss Z complains about the way she was treated by a manager at Bank of Scotland PLC trading as Halifax during a telephone call on 1 September 2023. What happened On that date Miss Z telephoned Halifax and spoke to a manager. She explained that she had not received... (2 pages)View decision
