We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4477489
29 Jan 2024 First Response Finance Ltd Not upheldConsumer CreditDRN-4477489 The complaint Mr S complains that First Response Finance Ltd supplied him with a car under a hire purchase agreement which was of unsatisfactory quality. What happened In September 2022, Mr S acquired a used car under a hire purchase agreement from First Response. The cash pric... (2 pages)View decision -
Decision Reference DRN-4301861
29 Jan 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4301861 The complaint Mrs B complains that Nationwide Building Society closed her account without providing a proper explanation. She wants Nationwide to reopen her account. Mrs B is being represented by her son, Mr I. What happened The detailed background of this complaint is well kno... (3 pages)View decision -
Decision Reference DRN-4586238
29 Jan 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4586238 The complaint Mrs H has complained about her property insurer AXA Insurance UK Plc regarding a subsidence claim. Mrs H has often been represented by her brother-in-law, Mr H. But as this is Mrs H’s complaint, and for ease of reading, in the main I’ll refer only to Mrs H. What h... (5 pages)View decision -
Decision Reference DRN-4586222
29 Jan 2024 Sabre Insurance Company Limited UpheldInsuranceDRN-4586222 The complaint Mr H has complained about his taxi insurer Sabre Insurance Company Limited because part way through the policy year it said it would have to cancel his cover. What happened Mr H had a policy with Sabre which was due to expire on 10 December 2023. In September Sabr... (3 pages)View decision -
Decision Reference DRN-4586219
29 Jan 2024 One Call Insurance Services Limited UpheldInsuranceDRN-4586219 The complaint Mr R has complained about his van insurance broker One Call Insurance Services Limited because having confirmed cover for his new van, it then cancelled the policy by mistake. What happened Mr R had cover arranged via One Call, at a cost of £210.38, plus fees of £... (3 pages)View decision -
Decision Reference DRN-4390014
29 Jan 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4390014 Complaint Mr F complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the payments to the agreement were unaffordable, so he should not have been lent to. Background In February 2021, Moneybarn provided M... (3 pages)View decision -
Decision Reference DRN-4376859
29 Jan 2024 N.I.I.B. Group Limited UpheldConsumer CreditDRN-4376859 Complaint Miss T complains that N.I.I.B Group Limited (trading as “Northridge Finance”) unfairly entered into a hire-purchase agreement with her. She’s said the agreement was unaffordable, as she struggled to make her repayments, and so she shouldn’t have been provided with it.... (5 pages)View decision -
Decision Reference DRN-4423031
29 Jan 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4423031 Complaint Mr M complains that Moneybarn No. 1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that he doesn’t believe that sufficient checks were carried out for the firm to ensure that the agreement was affordable for him. Backgroun... (3 pages)View decision -
Decision Reference DRN-4471020
29 Jan 2024 AutoMoney Limited Not upheldConsumer CreditDRN-4471020 Complaint Miss B complains that AutoMoney Limited (“AutoMoney”) unfairly entered into a hire- purchase agreement with her. She’s said the agreement was unaffordable for her. Background In July 2022, AutoMoney provided Miss B with finance for a used car. The cash price of the ve... (3 pages)View decision -
Decision Reference DRN-4535877
29 Jan 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4535877 Complaint Mr H has complained about a credit card and subsequent credit limit increases Barclays Bank UK PLC (trading as “Barclaycard”) provided to him. He says the credit card and the limits were provided without any real checks into whether he could afford them being made. Ba... (5 pages)View decision
