We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4550018
29 Jan 2024 Aviva Insurance Limited Not upheldInsuranceDRN-4550018 The complaint Mr H is unhappy with the service provided by Aviva Insurance Plc (Aviva) following a claim he made on his car insurance policy. What happened Mr H took out a car insurance policy with Aviva in February 2022. The policy booklet explained in the event of a claim Avi... (3 pages)View decision -
Decision Reference DRN-4533702
29 Jan 2024 Legal and General Assurance Society Limited Not upheldPensions and AnnuitiesDRN-4533702 The complaint The estate of Mrs W complains about the way in which Legal and General Assurance Society Limited (L&G) have tried to reclaim an annuity overpayment. What happened Mrs W held an annuity with L&G which made monthly payments to her. In March 2021 Mrs W sadly ... (3 pages)View decision -
Decision Reference DRN-4584378
29 Jan 2024 Aviva Insurance Limited UpheldInsuranceDRN-4584378 The complaint Mr M complains about the way Aviva Insurance Limited has dealt with a claim on his legal expenses insurance policy. Except where otherwise stated, any references I make to Aviva Insurance Limited includes its agents and claims handlers acting on its behalf. What h... (3 pages)View decision -
Decision Reference DRN-4473776
29 Jan 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4473776 The complaint Mr D complains about Santander UK Plc not providing him with a One Time Password to use their on-line payment system. What happened Mr D has a requirement to make regular monthly payments from his Santander bank account. He doesn’t have a smart phone and doesn’t w... (2 pages)View decision -
Decision Reference DRN-4316600
29 Jan 2024 Gain Credit LLC Not upheldConsumer CreditDRN-4316600 The complaint Mr M complains that Gain Credit LLC trading as Lending Stream irresponsibly lent to him. What happened Lending Stream lent Mr M six instalment loans, the details of the loans are as follows: Loan number Start date Amount (£) Term Highest repayment (£) End date 1 2... (2 pages)View decision -
Decision Reference DRN-4321340
29 Jan 2024 Gain Credit LLC Not upheldConsumer CreditDRN-4321340 The complaint Miss K complains that Gain Credit LLC trading as Lending Stream irresponsibly lent to her. She says she had multiple debts, and she couldn’t afford further credit. What happened Lending Stream lent Miss K two loans, the details of the loans are as follows: Loan nu... (2 pages)View decision -
Decision Reference DRN-4309911
29 Jan 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4309911 The complaint Mrs P complains that Barclays Bank UK PLC blocked and closed her account without notice. She’d like an explanation and compensation for the impact. What happened Mrs P had a current account with Barclays. On 26 January 2023 Mrs P’s account was restricted, and her ... (2 pages)View decision -
Decision Reference DRN-4337087
29 Jan 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4337087 The complaint Mr K complains about Barclays Bank UK PLC deposit machines, his inability to credit his account and purchase a car. Also, the service when he made his complaint. What happened To purchase a £4,800 car safely and securely by bank transfer or debit card, Mr K took a... (2 pages)View decision -
Decision Reference DRN-4379942
29 Jan 2024 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-4379942 The complaint Mr B and Ms A have complained about Casualty and General Insurance Company (Europe) Ltd’s (Casualty and General’s) decision to decline a claim they made under their building warranty policy. What happened Mr B and Ms A have brought a complaint about a claim they m... (4 pages)View decision -
Decision Reference DRN-4534252
29 Jan 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4534252 The complaint Mr H has complained that Barclays Bank PLC (trading as Barclaycard) won’t refund him for transactions he didn’t make or authorise. He’s also unhappy that Barclays asked him for information and closed his account. What happened Mr H had a Barclaycard account, with ... (4 pages)View decision
