We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4217246
30 Jan 2024 Financial Administration Services Limited Not upheldInvestmentsDRN-4217246 The complaint Mr G mainly complained about: delays that occurred during the process of arranging an ISA transfer from Financial Administration Services Limited (trading as ‘Fidelity’) Fidelity’s failure to tell him when it rejected transfer requests the way Fidelity dealt wi... (4 pages)View decision -
Decision Reference DRN-4574133
30 Jan 2024 Simplyhealth Access Not upheldInsuranceDRN-4574133 The complaint Mr H’s complaint is about a claim he made on his Simplyhealth Access (‘Simplyhealth’) healthcare plan insurance policy, which was declined. Mr H feels he was treated unfairly and wants Simplyhealth to pay his claim. What happened Mr H made a claim on his Simplyhea... (3 pages)View decision -
Decision Reference DRN-4554531
30 Jan 2024 Zopa Bank Limited UpheldConsumer CreditDRN-4554531 The complaint Mr J has complained that Zopa Bank Limited trading as Zopa acted irresponsibly when it approved him for a £6,000 loan in June 2023. Background Mr J applied for a £6,000 loan with Zopa on 3 June 2023. He said that he has struggled with compulsive gambling and the l... (2 pages)View decision -
Decision Reference DRN-4246203
30 Jan 2024 PayPal (Europe) Sarl et Cie SCA UpheldBanking and PaymentsDRN-4246203 The complaint Mr J complains about PayPal (Europe) Sarl et Cie SCA. He says that PayPal didn’t do enough to protect him when he became the victim of a scam and would like PayPal to refund him the money he has lost. What happened Mr J was contacted via Facebook by an individual ... (4 pages)View decision -
Decision Reference DRN-4589027
30 Jan 2024 DAS Legal Expenses Insurance Company Limited Not upheldInsuranceDRN-4589027 The complaint Mr D’s complaint is about two claims he made on his DAS Legal Expenses Insurance Company Limited (‘DAS’) landlord’s legal protection insurance policy. Mr D is unhappy with the outcome of those claims as well as the delays he said DAS caused throughout them. What h... (5 pages)View decision -
Decision Reference DRN-4417999
30 Jan 2024 Evergreen Finance London Limited Not upheldConsumer CreditDRN-4417999 The complaint Mr H complains Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) gave him loans while he had a “poor” credit score. He also says it offered no help and support apart from extending the loan term. What happened A summary of Mr H’s borrowing ... (4 pages)View decision -
Decision Reference DRN-4589714
30 Jan 2024 Skipton Building Society UpheldInvestmentsDRN-4589714 The complaint Miss B complains that Skipton Building Society gave her wrong information about the transfer of the maturity proceeds of her bond. She says she was told she could transfer to a new bond with another provider without any problems. But this wasn’t the case, and she ... (3 pages)View decision -
Decision Reference DRN-4575775
30 Jan 2024 Mortgage Advice Bureau (Derby) Limited UpheldMortgagesDRN-4575775 The complaint Miss C complains that delays and mistakes by Mortgage Advice Bureau (Derby) Limited trading as Coreco led to her paying a higher rate of interest than she thinks she was entitled to. And she says these delays and mistakes have incurred further costs and distress a... (5 pages)View decision -
Decision Reference DRN-4575662
30 Jan 2024 NRAM Limited Not upheldMortgagesDRN-4575662 The complaint Mr and Mrs R complain that NRAM Bank UK PLC recorded some of Mr R’s details wrongly during their 2007 mortgage application. They said this mistake delayed their more recent mortgage redemption, so they wanted NRAM to refund interest it charged during the delay. Wh... (2 pages)View decision -
Decision Reference DRN-4267663
30 Jan 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4267663 The complaint Mr T is unhappy with the service he’s received from Santander UK Plc surrounding the blocking of transfers he’s attempted to make. What happened To briefly summarise: Mr T is unhappy that Santander’s automated fraud prevention systems flagged high-value transfers ... (3 pages)View decision
