We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4336593
30 Jan 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4336593 The complaint Mr H is unhappy about a £10,000 payment he made in 2017. The company he invested in has since gone into liquidation and he thinks Bank of Scotland trading as Halifax ought to refund him. What happened In 2017 Mr H was contacted by an IFA with an investment opportu... (3 pages)View decision -
Decision Reference DRN-4470303
30 Jan 2024 The Independent Family Funeral Directors Ltd Not upheldFuneral Planning ServicesDRN-4470303 The complaint Mrs T complains to The Independent Family Funeral Directors Limited (TIFFDL) about the terms of her funeral plan. She says the plan was mis-sold and she wouldn’t have bought it if she’d known she’d have to make payments until she was 90. What happened To summarise... (3 pages)View decision -
Decision Reference DRN-4545826
30 Jan 2024 Black Horse Limited UpheldConsumer CreditDRN-4545826 The complaint Miss L is unhappy that a caravan supplied to her under a hire purchase agreement with Black Horse Limited was of an unsatisfactory quality. What happened On 21 March 2022, Miss L was supplied with a new caravan through a hire purchase agreement with Black Horse. S... (5 pages)View decision -
Decision Reference DRN-4470246
30 Jan 2024 The Independent Family Funeral Directors Ltd Not upheldFuneral Planning ServicesDRN-4470246 The complaint Mr T complains to The Independent Family Funeral Directors Limited (TIFFDL) about the terms of his funeral plan. He says the plan was mis-sold and he wouldn’t have bought it if he’d known he’d have to make payments until he was 90. What happened To summarise, in D... (3 pages)View decision -
Decision Reference DRN-4422779
30 Jan 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4422779 The complaint S, a limited company complains about the way that Barclays Bank UK PLC managed its account. Ms C, a director of S, brings this complaint on S’s behalf. What happened Ms C is unhappy that Barclays didn’t offer S financial advice to help maximise interest on the mon... (3 pages)View decision -
Decision Reference DRN-4587319
30 Jan 2024 RBS Collective Investment Funds Limited UpheldInvestmentsDRN-4587319 The complaint Ms G has complained about RBS Collective Investment Funds Limited (RBS). She said she tried to close her ISA account with RBS but there was a long delay before she was able to. She said RBS has caused her to suffer financial loss as well as distress and inconvenie... (4 pages)View decision -
Decision Reference DRN-4590985
30 Jan 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4590985 The complaint Miss A complains that Barclays Bank UK PLC hasn’t refunded transactions from her account which she says were made without her knowledge or authority. What happened Miss A has highlighted multiple transactions from her account that she says she didn’t make. She thi... (1 page)View decision -
Decision Reference DRN-4522010
30 Jan 2024 St. James's Place Wealth Management Plc UpheldPensions and AnnuitiesDRN-4522010 The complaint Mr O complains that St James’s Place Wealth Management plc knowingly charged him for services it had not provided. What happened Mr O has a personal pension with SJP. He transferred his pension to SJP in 2021. He says he’d been in contact with an appointed represe... (6 pages)View decision -
Decision Reference DRN-4438944
30 Jan 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-4438944 The complaint Miss W says Vanquis Bank Limited (Vanquis) were unreasonable to report a default on her credit file and to change her address without her consent. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instea... (2 pages)View decision -
Decision Reference DRN-4573953
30 Jan 2024 Wren Sterling Financial Planning Limited Not upheldPensions and AnnuitiesDRN-4573953 The complaint Mrs C complains that Wren Sterling Financial Planning Limited (“Wren”) provided her with inappropriate advice about the transfer of her pension savings in March 2020. What happened I issued a provisional decision on this complaint earlier this month. In that decis... (5 pages)View decision
