We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
-
Decision Reference DRN-4392640
31 Jan 2024 Gain Credit LLC Not upheldConsumer CreditDRN-4392640 The complaint Mr R complains that Gain Credit LLC trading as Drafty (“Drafty”) gave him a line of credit without carrying out the appropriate affordability checks. What happened Mr R was granted a running credit facility on 11 June 2021. This had a £1,100 credit limit – and it ... (4 pages)View decision -
Decision Reference DRN-4574662
31 Jan 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4574662 The complaint Miss F complains Advantage Insurance Company Limited (Advantage) unfairly decided it was going to cancel her telematics motor insurance policy. Advantage are the underwriters of this policy i.e. the insurer. Part of this complaint concerns the actions of the inter... (3 pages)View decision -
Decision Reference DRN-4580691
31 Jan 2024 AWP P&C S.A. UpheldInsuranceDRN-4580691 The complaint Mr and Mrs A complain about how AWP P&C SA dealt with a claim against their travel insurance policy. Reference to AWP includes its agents. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here in full. In... (3 pages)View decision -
Decision Reference DRN-4548228
31 Jan 2024 Standard Life Assurance Limited Not upheldPensions and AnnuitiesDRN-4548228 The complaint Mr C complains that Standard Life Assurance Limited did not tell him about the open market option or the fact he may be entitled to an enhanced annuity when it sold an annuity to him. He says he’s experienced financial loss as a result. What happened Mr C has an a... (9 pages)View decision -
Decision Reference DRN-4544197
31 Jan 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4544197 The complaint Mr R complains that Monzo Bank Ltd (“Monzo”) allowed payments to be taken from his account despite saying it had blocked them. This resulted in Mr R’s account going into unarranged overdraft. What happened Mr R held an account with Monzo. Mr R approved a continui... (3 pages)View decision -
Decision Reference DRN-4420392
31 Jan 2024 Fortegra Europe Insurance Company Ltd UpheldInsuranceDRN-4420392 The complaint Miss F has complained about Fortegra Europe Insurance Company Ltd’s decision to turn down her claims under her SMART Protection Insurance Policy. Fortegra is the underwriter (insurer) of this policy. Much of this complaint concerns the actions of its appointed age... (4 pages)View decision -
Decision Reference DRN-4475424
31 Jan 2024 NewDay Ltd Not upheldBanking and PaymentsDRN-4475424 The complaint Mr P complains that NewDay Ltd trading as Amazon Card didn’t close his account when he requested. What happened Mr P contacted NewDay to say he wanted his account closed and he was told this had happened. But when he did a mortgage enquiry he discovered that the a... (2 pages)View decision -
Decision Reference DRN-4591472
31 Jan 2024 Vitality Health Limited UpheldInsuranceDRN-4591472 The complaint Mr G complains that Vitality Health Limited declined his claim against his personal healthcare plan and subsequently cancelled his plan from the outset. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here i... (5 pages)View decision -
Decision Reference DRN-4549694
31 Jan 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4549694 The complaint Mrs N complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Mrs N found an adv... (3 pages)View decision -
Decision Reference DRN-4446191
31 Jan 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-4446191 The complaint Mrs N complains that Clydesdale Bank Plc trading as Virgin Money (Virgin) is refusing to refund her the amount she lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail.... (3 pages)View decision
