We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4274963
1 Feb 2024 Vacation Finance Limited Not upheldConsumer CreditDRN-4274963 The complaint Mr and Mrs W complain that Vacation Finance Limited won’t refund to them the money that they paid for a holiday club membership. They’re being represented in their complaint by a legal adviser. What happened Mr and Mrs W entered into a membership application agree... (2 pages)View decision -
Decision Reference DRN-4560071
1 Feb 2024 Gain Credit LLC Not upheldConsumer CreditDRN-4560071 The complaint Miss K says Gain Credit LLC, trading as Lending Stream, provided her with a high-cost short-term instalment loan that was unaffordable for her. What happened Lending Stream provided Miss K with a single loan in January 2017. The loan was for £500 and was due to be... (2 pages)View decision -
Decision Reference DRN-4574318
1 Feb 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4574318 The complaint 1. Mr C’s complaint is about the actions of Hargreaves Lansdown Asset Management Limited (“HL”) in relation to the CF (later LF) Woodford Equity Income Fund (“WEIF”). 2. Mr C invested in the WEIF through his HL account when it launched in 2014, and ... (48 pages)View decision -
Decision Reference DRN-4564493
1 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4564493 The complaint Mr B is unhappy with Barclays Bank UK PLC. Mr B used his Barclays account to send money abroad to make a payment to a third party. Mr B said the payment never reached the third party and he hasn’t had his money back from Barclays. What happened Mr B sent a payment... (2 pages)View decision -
Decision Reference DRN-4583662
1 Feb 2024 Pure Retirement Limited Not upheldMortgagesDRN-4583662 The complaint Mr and Mrs A have complained about a delay in an application they made to Pure Retirement Limited. They say the delay meant they couldn’t complete on their new equity release mortgage before the offer expired. This led to the offer being withdrawn and the replacem... (4 pages)View decision -
Decision Reference DRN-4411082
1 Feb 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4411082 The complaint Mr C complains about the actions of Nationwide Building Society concerning an account for a trust of which he was a trustee. What happened Mr C and his daughter, Ms B, were trustees of a trust. In 2017 they opened two savings accounts with Nationwide. Mr C says th... (3 pages)View decision -
Decision Reference DRN-4596073
1 Feb 2024 Startline Motor Finance Limited Not upheldConsumer CreditDRN-4596073 The complaint Mr S is complaining about Startline Motor Finance Limited’s decision to lend to him – he says the loan was unaffordable. His complaint was brought to our service by a representative but for ease I’ve written as if we’ve dealt directly with him. What happened In Ju... (4 pages)View decision -
Decision Reference DRN-4583674
1 Feb 2024 Bank of Scotland Plc UpheldMortgagesDRN-4583674 The complaint Mr and Mrs A have complained about a delay by Bank of Scotland plc trading as Halifax in responding to their solicitor about their mortgage and secured loans. They say the delay meant they couldn’t complete on their new equity release mortgage before the offer exp... (7 pages)View decision -
Decision Reference DRN-4533570
1 Feb 2024 J.P. Morgan Europe Limited UpheldBanking and PaymentsDRN-4533570 The complaint Ms M complains that J.P. Morgan Europe Limited trading as Chase did not refund a series of payments she lost as part of a scam. What happened Ms M was interested in investing some of her money, and found an advert online with celebrities, including Martyn Lewis, a... (3 pages)View decision -
Decision Reference DRN-4448508
1 Feb 2024 Prepay Technologies Ltd UpheldBanking and PaymentsDRN-4448508 The complaint Mr R is unhappy with the service he received from PrePay Technologies Limited when he was on holiday. What happened Mr R took out a travel card for his holiday. When he arrived at his destination, he tried to make withdrawals on the card. Unfortunately, one of his... (2 pages)View decision
