We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4594460
2 Feb 2024 Pepper (UK) Limited UpheldMortgagesDRN-4594460 The complaint Mrs S complains that Pepper (UK) Limited, trading as Engage Credit, told her she could re- mortgage to another lender without fully repaying her existing mortgage but reneged on that agreement after she had arranged a new mortgage elsewhere. She’s also unhappy wit... (4 pages)View decision -
Decision Reference DRN-4597091
2 Feb 2024 Options UK Personal Pensions LLP UpheldPensions and AnnuitiesDRN-4597091 The complaint Mr F complains that Options UK Personal Pensions LLP (“Options” – formerly Carey Pensions UK LLP) shouldn’t have accepted his application to transfer his occupational pension scheme into an Options self-invested personal pension (“SIPP”). He says Options failed to... (43 pages)View decision -
Decision Reference DRN-4560418
2 Feb 2024 U K Insurance Limited Not upheldInsuranceDRN-4560418 The complaint Miss R is unhappy U K Insurance Limited cancelled an insurance policy leaving her uninsured. All references to UKI include its agents and claims handlers. What happened After her mother died in November 2020 Miss R contacted UKI about her home insurance policy (wh... (3 pages)View decision -
Decision Reference DRN-4241982
2 Feb 2024 Shawbrook Bank Limited Not upheldConsumer CreditDRN-4241982 The complaint Mr and Mrs H complain about Shawbrook Bank Limited’s lack of response to a claim they made under sections 75 and 140 of the Consumer Credit Act. What happened In 2016, Mr and Mrs H purchased a solar panel system (“the system”) from a supplier. They paid for it usi... (3 pages)View decision -
Decision Reference DRN-4379668
2 Feb 2024 Hinckley and Rugby Building Society Not upheldMortgagesDRN-4379668 The complaint Mrs F complains Hinckley and Rugby Building Society declined her application \<br />View decision
to transfer the mortgage she held jointly with her ex-partner into her sole name. Mrs F is represented in this complaint. Where I refer to Mrs F, I include her representative. Wha... (4 pages) -
Decision Reference DRN-4370843
2 Feb 2024 Uinsure Commercial Limited UpheldInsuranceDRN-4370843 The complaint A limited company, that I will refer to as C, complains about the sale of its landlord insurance policy by Uinsure Commercial Limited What happened The following is intended only as a brief summary of events. Additionally, whilst a number of parties have been invo... (4 pages)View decision -
Decision Reference DRN-4377725
2 Feb 2024 Allied World Assurance Company (Europe) dac Not upheldInsuranceDRN-4377725 The complaint A limited company that I will refer to as C, complains about the decision of Allied World Assurance Company (Europe) dac to decline its commercial property insurance claim and to void its policy. What happened The following is intended only as a summary of the eve... (3 pages)View decision -
Decision Reference DRN-4570195
2 Feb 2024 The Equine and Livestock Insurance Company Limited Not upheldInsuranceDRN-4570195 The complaint Miss M complains about how The Equine and Livestock Insurance Company Limited (E&L) handled a claim under her horse insurance policy for the death of her horse. References to E&L include their agents who administer the policy. Miss M was supported by a rep... (4 pages)View decision -
Decision Reference DRN-4512839
2 Feb 2024 Markerstudy Insurance Company Limited UpheldInsuranceDRN-4512839 The complaint Mr C complains that Markerstudy Insurance Company Limited disposed of the salvage for his car following a claim made on his motor insurance policy. What happened Mr C’s car was damaged in an incident, and Markerstudy declared it to be a total loss. Markerstudy inf... (3 pages)View decision -
Decision Reference DRN-4489379
2 Feb 2024 Ecclesiastical Insurance Office Plc Not upheldInsuranceDRN-4489379 The complaint The trustees of a charity I will refer to as S complain about the decision of Ecclesiastical Insurance Office Plc in relation to their property insurance claim and about the comments made in declining the claim. What happened The following is intended only as a br... (3 pages)View decision
