We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4605030
7 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4605030 The complaint Mr C is unhappy that Barclays Bank UK PLC won’t reimburse money he lost as a result of a scam. What happened On 24 January 2024, I issued my provisional decision on this complaint. I wanted to give both sides a chance to respond with any more evidence and argument... (4 pages)View decision -
Decision Reference DRN-4401710
7 Feb 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4401710 The complaint Mr B and Ms M are unhappy that HSBC UK Bank Plc won’t reimburse them for money they lost as a result of a scam. What happened In April 2021 Mr B became friends with someone in an online hobby forum he frequented. He began to talk about investing with this person, ... (7 pages)View decision -
Decision Reference DRN-4591753
7 Feb 2024 Advantage Finance Ltd Not upheldConsumer CreditDRN-4591753 Complaint Miss L complains that Advantage Finance Ltd (“Advantage Finance”) unfairly entered into a hire-purchase agreement with her. She’s effectively said that the payments to the agreement were unaffordable and so it shouldn’t have been provided to her. Background In August ... (3 pages)View decision -
Decision Reference DRN-4560599
7 Feb 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-4560599 Complaint Mr D has complained about a credit card Vanquis Bank Limited (“Vanquis”) provided to him. He says the credit card and limit increases should not have been provided to him as they were unaffordable. Background Vanquis provided Mr D with a credit card with an initial li... (3 pages)View decision -
Decision Reference DRN-4603615
7 Feb 2024 Plata Finance Limited Not upheldConsumer CreditDRN-4603615 The complaint Mr B says Plata Finance Limited irresponsibly lent to him. What happened Mr B took out a £10,000 loan over 36 months from Plata on 30 August 2022. The monthly repayments were £404.45 and the total repayable was £14,560.29. Mr B says Plata lent to him at a very hig... (3 pages)View decision -
Decision Reference DRN-4604524
7 Feb 2024 Commsave Credit Union Limited UpheldConsumer CreditDRN-4604524 Complaint Mr M has complained that Commsave Credit Union Limited (“Commsave”) provided him with unaffordable loans. He says the loans were unaffordable because of a gambling addiction. Background Commsave provided Mr M with a total of ten loans. Mr M’s borrowing history with Co... (7 pages)View decision -
Decision Reference DRN-4605541
6 Feb 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4605541 The complaint Miss W has complained that Monzo Bank Ltd registered a marker against her at CIFAS, the national fraud database. What happened In 2021, Miss W received the proceeds of fraud into her Monzo account. The money was then quickly sent onto other accounts using her mobi... (3 pages)View decision -
Decision Reference DRN-4585284
6 Feb 2024 Citibank UK Limited Not upheldBanking and PaymentsDRN-4585284 The complaint Ms R has complained that Citibank UK Limited won’t refund the money she lost after falling victim to a scam. What happened In summer 2023, Ms R was visiting her parents. Her parents received a call on the landline, claiming to be from the phone company, but it was... (3 pages)View decision -
Decision Reference DRN-4597373
6 Feb 2024 American Express Services Europe Limited UpheldBanking and PaymentsDRN-4597373 The complaint Mr A says American Express Services Europe Limited (AESEL) treated him unfairly in relation to his credit card account. What happened Essentially, Mr A asked AESEL to transfer a £15 credit on his account to another account. The transfer was unsuccessful and Mr A s... (3 pages)View decision -
Decision Reference DRN-4428808
6 Feb 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4428808 The complaint Mr D complains about Monzo Bank Ltd’s handling of his chargeback dispute about the non- delivery of his purchase of a pair of running shoes. What happened In September 2022 Mr D purchased some running shoes online, and paid £72.57 for them with his Monzo Bank debi... (3 pages)View decision
