We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4366903
7 Feb 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4366903 The complaint Mr H complains that Barclays Bank UK PLC closed his accounts without notice. What happened Mr H had an account with Barclays. In February 2023, Barclays wrote to Mr H to say that it had decided to immediately close his account. Mr H says the first he knew about th... (2 pages)View decision -
Decision Reference DRN-4552348
7 Feb 2024 Oodle Financial Services Limited Not upheldConsumer CreditDRN-4552348 The complaint Ms V complains about a car she financed with Oodle Financial Services Limited trading as Oodle Car Finance. What happened The parties are familiar with the background to this complaint – so I will only summarise it briefly here. Ms V is unhappy with a second-hand ... (3 pages)View decision -
Decision Reference DRN-4271062
7 Feb 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4271062 The complaint Miss N complains that HSBC UK Bank Plc didn’t do enough to prevent the loss she suffered when she sent money to an HSBC account as the result of a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a ... (3 pages)View decision -
Decision Reference DRN-4453671
7 Feb 2024 National Westminster Bank Plc Not upheldConsumer CreditDRN-4453671 The complaint Miss W says National Westminster Bank Plc irresponsibly lent to her. What happened Miss W took out two loans from NatWest. The first was on 27 November 2017 for £11,500 over 60 months and the monthly repayments were £277.98. The second, used to refinance loan 1, o... (3 pages)View decision -
Decision Reference DRN-4558352
7 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4558352 The complaint Mr and Mrs C complain that Barclays Bank UK PLC withdrew the facility to print their account transaction statements at their local branch. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repeat them in detail h... (3 pages)View decision -
Decision Reference DRN-4605930
7 Feb 2024 American Express Services Europe Limited (AESEL) UpheldBanking and PaymentsDRN-4605930 The complaint Mr A complains that American Express Services Europe Limited (AESEL) reduced his credit limit from £6000 to £900. He’s unhappy that when he asked to appeal the credit limit reduction, he wasn’t told that there was a fourteen day time limit for providing his docume... (2 pages)View decision -
Decision Reference DRN-4452939
7 Feb 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4452939 The complaint Mr M has complained about delays he experienced when attempting to transfer cash ISAs from another provider to Barclays Bank UK PLC. What happened In January 2023 Mr M elected to move cash ISAs that he held with three other providers, and he says were earning very... (3 pages)View decision -
Decision Reference DRN-4606349
7 Feb 2024 Bank of Scotland Plc UpheldMortgagesDRN-4606349 The complaint Mr and Mrs H complain that Bank of Scotland plc, trading as Birmingham Midshires Mortgages (BM), gave them wrong information about porting the interest rate product on their buy-to-let mortgage to a new property, and they have lost out as a result. What happened M... (4 pages)View decision -
Decision Reference DRN-4604950
7 Feb 2024 Link Market Services Trustees Limited Not upheldInvestmentsDRN-4604950 The complaint Mr G’s complaint about Link Market Services Trustees Limited (‘LMSTL’) concerns a share consolidation exercise carried out by a company Mr G held shares in. Mr G is unhappy about the consolidation exercise itself, which he says is unfair because he lost money. Mr ... (4 pages)View decision -
Decision Reference DRN-4605667
7 Feb 2024 AA Underwriting Insurance Company Limited Not upheldInsuranceDRN-4605667 The complaint Mr W complained about the customer service he received from AA Underwriting Insurance Company Limited when he tried to raise a claim under his home insurance policy. What happened Mr W called AA to see whether he could make a possible claim for water ingress follo... (3 pages)View decision
