We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4386064
7 Feb 2024 HSBC UK Bank Plc Not upheldInvestmentsDRN-4386064 The complaint Mr M has complained about HSBC UK Bank Plc (HSBC). He said HSBC delayed him being able to sell nil paid rights on shares he held, and during this time the value plummeted. Mr M said HSBC are responsible for his investment losses and he thinks it should pay him com... (3 pages)View decision -
Decision Reference DRN-4604135
7 Feb 2024 AFH Independent Financial Services Limited UpheldInvestmentsDRN-4604135 The complaint S complains that AFH Independent Financial Services Limited (“AFH”) hasn’t carried out a review of its investments since it took responsibility for them in 2013 but has charged an annual fee. And it says there was a fund switch in 2018 which resulted in investment... (5 pages)View decision -
Decision Reference DRN-4462183
7 Feb 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4462183 The complaint Mr S complains Santander UK Plc (“Santander”) has withheld funds in his account since 2019. Mr S wants Santander to return his funds and compensate him for the distress and inconvenience it has caused him. What happened In March 2019, Mr S received a payment of £9... (3 pages)View decision -
Decision Reference DRN-4584471
7 Feb 2024 PSP Wealth Management Ltd UpheldInvestmentsDRN-4584471 The complaint Mr and Mrs G complain that they received unsuitable investment advice from PSP Wealth Management Ltd (PSP) in November 2012. In particular, they felt it exposed them to too much risk and their future needs and circumstances weren’t considered. Mr and Mrs G are bei... (7 pages)View decision -
Decision Reference DRN-4487597
7 Feb 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4487597 The complaint Mr I complains that HSBC Bank Plc (‘HSBC’) won’t refund the money he lost as a result of an investment scam. He’s being supported by a representative. To keep things simple, I’ll refer to Mr I throughout this decision. What happened The background to this complain... (7 pages)View decision -
Decision Reference DRN-4607310
7 Feb 2024 London & Colonial Services Limited UpheldPensions and AnnuitiesDRN-4607310 The complaint Mr T complains about the due diligence London & Colonial Services Limited (L&C) undertook before accepting Mr T’s application for a Self-Invested Personal Pension (SIPP). Mr T complains that L&C failed to identify that the proposed investment to be hel... (42 pages)View decision -
Decision Reference DRN-4550623
7 Feb 2024 HDI Global Specialty SE UpheldInsuranceDRN-4550623 The complaint Mr I is unhappy with the service provided by HDI Global Specialty SE (HDI) following a claim on his home insurance policy. HDI is the underwriter of this policy. Part of this complaint concerns the actions of the agents involved in the claim. HDI has accepted it i... (7 pages)View decision -
Decision Reference DRN-4587345
7 Feb 2024 Vitality Health Limited Not upheldInsuranceDRN-4587345 The complaint Mr L complains about the way Vitality Health Limited handled a claim he made on a personal private medical insurance policy. What happened Mr L took out a personal private medical insurance policy with Vitality in January 2023. The policy was taken out on a morato... (3 pages)View decision -
Decision Reference DRN-4593236
7 Feb 2024 Zurich Insurance Company Ltd Not upheldInsuranceDRN-4593236 The complaint Miss M has complained about how Zurich Insurance Company Ltd (Zurich) dealt with a claim under a commercial property insurance policy. References to Zurich include companies acting on its behalf. What happened Miss M made a claim for an escape of water at her home... (3 pages)View decision -
Decision Reference DRN-4547185
7 Feb 2024 Capital One (Europe) plc UpheldBanking and PaymentsDRN-4547185 The complaint Mr P complains that credit limit increases offered by Capital One (Europe) plc, and a second credit card it lent him, were unaffordable. What happened Mr P took out a credit card with Capital One in November 2018, with an initial credit limit of £1,000. In Februar... (4 pages)View decision
