We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4386107
7 Feb 2024 HSBC UK Bank Plc Not upheldInvestmentsDRN-4386107 The complaint Mr M has complained about HSBC UK Bank Plc (HSBC). he said HSBC delayed him being able to sell nil paid rights on shares he held, and during this time the value plummeted. Mr M said HSBC are responsible for his investment losses and he thinks it should pay him com... (3 pages)View decision -
Decision Reference DRN-4572467
7 Feb 2024 Chubb European Group SE Not upheldInsuranceDRN-4572467 The complaint Mr D’s complaint is about a claim he made on his Chubb European Group SE (‘Chubb’) purchase protection insurance policy for a stolen watch, which Chubb declined. Mr D says Chubb treated him unfairly and wants them to pay his claim. What happened Mr D made a claim ... (3 pages)View decision -
Decision Reference DRN-4403152
7 Feb 2024 Tandem Personal Loans Ltd UpheldConsumer CreditDRN-4403152 The complaint Mr R complains that Tandem Personal Loans Ltd, trading as Oplo Personal Loans Ltd (“Oplo”) agreed to give him a loan he couldn’t afford to repay. What happened In September 2022 Mr R took out a personal loan with Oplo. Oplo says the stated purpose was home improve... (3 pages)View decision -
Decision Reference DRN-4400183
7 Feb 2024 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-4400183 The complaint Mrs M complains that Tesco Personal Finance PLC ("Tesco") acted irresponsibly when it granted her a credit card account and later when it increased her credit limit on a number of occasions. What happened In 2008, Mrs M applied for a credit card account ... (3 pages)View decision -
Decision Reference DRN-4386081
7 Feb 2024 HSBC UK Bank Plc Not upheldInvestmentsDRN-4386081 The complaint Mrs M has complained about HSBC UK Bank Plc (HSBC). She said HSBC delayed her being able to sell nil paid rights on shares she held, and during this time the value plummeted. Mrs M said HSBC are responsible for her investment losses and she thinks it should pay he... (3 pages)View decision -
Decision Reference DRN-4586224
7 Feb 2024 Advantage Insurance Company Limited UpheldInsuranceDRN-4586224 The complaint Mrs and Mr C have complained that Advantage Insurance Company Limited (’Advantage’) unfairly increased their premiums under their home insurance policy. For the avoidance of doubt. I refer to Mrs C in the body of the decision below as she was the primary contact i... (4 pages)View decision -
Decision Reference DRN-4529740
7 Feb 2024 Aviva Insurance Limited Not upheldInsuranceDRN-4529740 The complaint Mr A complains that Aviva Insurance Limited mishandled his claim on a motor insurance policy. What happened The subject matter of the claim and the complaint is a car or SUV, first registered in 2015. Mr A acquired the car. He insured it on a comprehensive policy ... (3 pages)View decision -
Decision Reference DRN-4474610
7 Feb 2024 The Royal Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4474610 The complaint Mr S complains that The Royal Bank of Scotland Plc didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is ... (5 pages)View decision -
Decision Reference DRN-4594392
7 Feb 2024 Inter Partner Assistance SA UpheldInsuranceDRN-4594392 The complaint Mrs W is unhappy with the way in which Inter Partner Assistance SA (‘IPA’) handled a claim made on her travel insurance policy (‘the policy’). What happened Mrs W made a claim on the policy after her phone and phone accessories were stolen whilst abroad. Mrs W mad... (2 pages)View decision -
Decision Reference DRN-4606992
7 Feb 2024 The Mortgage Works (UK) Plc UpheldMortgagesDRN-4606992 The complaint Mr H complains about problems he’s had when trying to redeem a mortgage he holds with The Mortgage Works (UK) Plc (TMW). What happened Mr H requested a redemption statement for his TMW mortgage which was sent to him on 29 December 2022. Mr H emailed TMW to say he’... (3 pages)View decision
