We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4607709
7 Feb 2024 HCC International Insurance Company Plc UpheldInsuranceDRN-4607709 The complaint B has complained about HCC International Insurance Company Plc’s decision to turn down its claim under its Residential Property Insurance policy for damage caused to a flat it owns by an escape of water. B is represented by Miss C and Mr C. I mistakenly referred t... (3 pages)View decision -
Decision Reference DRN-4360464
7 Feb 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4360464 The complaint Mr H complains that Lloyds Bank PLC blocked his account. He would like an explanation and compensation. What happened Mr H had an account with Lloyds which he opened in August 2022. Mr H received a payment into his account of £27,000 on 29 September 2022. Lloyds c... (3 pages)View decision -
Decision Reference DRN-4327514
7 Feb 2024 Everyday Loans Limited Not upheldConsumer CreditDRN-4327514 The complaint Mr T is unhappy Everyday Loans Limited, trading as Everyday Lending, has not agreed to pay compensation for the distress and inconvenience it caused by lending to him irresponsibly. What happened Mr T took out a 24-month loan for £3,000 from ELL in May 2023. The m... (2 pages)View decision -
Decision Reference DRN-4421117
7 Feb 2024 Landmark Mortgages Limited Not upheldMortgagesDRN-4421117 The complaint Mr and Mrs T give several reasons why they’re unhappy with the way Landmark Mortgages Limited has administered their mortgage and linked unsecured loan account. They’re mainly unhappy that Landmark has, on several occasions, incorrectly apportioned their monthly p... (7 pages)View decision -
Decision Reference DRN-4607912
7 Feb 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4607912 The complaint Mr S and Mrs S complain that Barclays Bank UK PLC didn’t remove its charge when they repaid their mortgage. They say this delayed a recent sale of the property. Mr and Mrs S ask for compensation for financial loss and their worry and stress. What happened Mr and M... (2 pages)View decision -
Decision Reference DRN-4546262
7 Feb 2024 Evelyn Partners Financial Planning Limited UpheldInvestmentsDRN-4546262 The complaint Mr F complained that an offer of £500 compensation from Evelyn Partners Financial Planning Limited (‘EP’) was inadequate to reflect delays it was responsible for during the process of transferring various investments to another financial services business (whom I’... (8 pages)View decision -
Decision Reference DRN-4607797
7 Feb 2024 National Savings and Investments Not upheldBanking and PaymentsDRN-4607797 The complaint Mr E complains, on behalf of the estate of his late father (also Mr E), that National Savings & Investments (NS&I) has lacked sensitivity and effective procedures, and delayed sending details and payment of his late father’s investments. What happened I se... (5 pages)View decision -
Decision Reference DRN-4552520
7 Feb 2024 ReAssure Limited UpheldPensions and AnnuitiesDRN-4552520 The complaint Mr A complains that ReAssure Limited has mismanaged his personal pension policy (PPP). What happened Mr A says that in 1998, a financial advisor employed by Legal & General Assurance Society (L&G) visited his house several times to advise him on making con... (6 pages)View decision -
Decision Reference DRN-4441763
7 Feb 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4441763 The complaint Mr C complains that Barclays Bank UK PLC trading as Barclaycard has unfairly reported late payments and a default on the credit card account that he held with it to the credit reference agencies. What happened Mr C held a credit card with Barclaycard and would mak... (4 pages)View decision -
Decision Reference DRN-4588946
7 Feb 2024 Forsakringsaktiebolaget Agria (publ) Not upheldInsuranceDRN-4588946 The complaint Mrs S complains about Forsakringsaktiebolaget Agria (publ) declining her pet insurance claim, cancelling the policy and its service. My references to Agria include its agents. What happened Mrs S took out pet insurance, an Agria ‘Lifetime Lite’ policy, for one of ... (5 pages)View decision
