We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360264 results
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Decision Reference DRN-4546248
7 Feb 2024 Interactive Investor Services Limited UpheldInvestmentsDRN-4546248 The complaint Mr F is the owner and director of a business that I’ll refer to as ‘F’, a limited company which held a corporate General Investment Account (GIA). F complained that £200 compensation from Interactive Investor Services Limited (‘IISL’) was inadequate to redress fin... (5 pages)View decision -
Decision Reference DRN-4559985
7 Feb 2024 Legal and General Assurance Society Limited Not upheldInsuranceDRN-4559985 The complaint Mr L has complained that Legal and General Assurance Society Limited (L&G) has not settled his terminal illness claim in full. What happened The background is well known to the parties do I won’t repeat it in detail here. In summary Mr L took out a decreasing ... (2 pages)View decision -
Decision Reference DRN-4606835
7 Feb 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4606835 The complaint Mr J complains about how Barclays Bank UK PLC responded to his claim. What happened The parties are familiar with the background details of this complaint so I will only summarise them here. Mr J is unhappy with a cycling trip he booked from an organisation (‘the ... (6 pages)View decision -
Decision Reference DRN-4607179
7 Feb 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4607179 The complaint Mr O complains that Bank of Scotland plc trading as Halifax (Halifax) is refusing to refund him the amount he lost as the result of a scam. Mr O is being represented by a third party. To keep things simple, I will refer to Mr O throughout my decision. What happene... (3 pages)View decision -
Decision Reference DRN-4546257
7 Feb 2024 Evelyn Partners Financial Planning Limited UpheldInvestmentsDRN-4546257 The complaint Mr F is the owner and director of a business that I’ll refer to as F, a limited company which held a corporate General Investment Account (GIA). F complains that an offer of £500 compensation from Evelyn Partners Financial Planning Limited (‘EP’) is inadequate to ... (6 pages)View decision -
Decision Reference DRN-4175053
7 Feb 2024 St. James's Place Wealth Management Plc Not upheldInvestmentsDRN-4175053 The complaint Mr P is unhappy with the way St. James's Place Wealth Management Plc (SJP) have managed his investment account following a change of advisor. In particular, he feels that his investments were left unmanaged for a period and charges shouldn’t apply. What happe... (3 pages)View decision -
Decision Reference DRN-4349286
7 Feb 2024 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-4349286 The complaint Miss M complains about how Hitachi Capital (UK) Plc, trading as Hitachi Personal Finance, handled her claim for compensation under section 75 of the Consumer Credit Act 1974 in relation to a defective conservatory. What happened In February 2020 Miss M entered int... (3 pages)View decision -
Decision Reference DRN-4300403
7 Feb 2024 Equiniti Financial Services Limited Not upheldInvestmentsDRN-4300403 The complaint Mr D complains that Equiniti Financial Services Limited (“Equiniti”) didn’t act on his instructions to buy shares. He says Equiniti aborted the process without telling him. He wants to be put back in the position he’d be in now if the shares had been purchased. Wh... (3 pages)View decision -
Decision Reference DRN-4546254
7 Feb 2024 Interactive Investor Services Limited UpheldInvestmentsDRN-4546254 The complaint Mr F complained about delays and poor communication that occurred during the process of transferring various investments from his previous provider (whom I’ll refer to as T) to Interactive Investor Services Limited.(‘IISL’). He doesn’t feel that the £200 compensat... (7 pages)View decision -
Decision Reference DRN-4388858
7 Feb 2024 Motability Operations Limited Not upheldConsumer CreditDRN-4388858 The complaint Miss C is unhappy that a car supplied to her under a hire agreement with Motability Operations Limited was of an unsatisfactory quality. What happened On 22 February 2022, Miss C was supplied with a new car through a hire agreement with Motability. She paid an adv... (3 pages)View decision
